WO2008030635A3 - Process for scalable conversation recording - Google Patents

Process for scalable conversation recording Download PDF

Info

Publication number
WO2008030635A3
WO2008030635A3 PCT/US2007/066706 US2007066706W WO2008030635A3 WO 2008030635 A3 WO2008030635 A3 WO 2008030635A3 US 2007066706 W US2007066706 W US 2007066706W WO 2008030635 A3 WO2008030635 A3 WO 2008030635A3
Authority
WO
WIPO (PCT)
Prior art keywords
scalable
conversation recording
conversations
reconstructing
contributing
Prior art date
Application number
PCT/US2007/066706
Other languages
French (fr)
Other versions
WO2008030635A2 (en
Inventor
Siddhartha Rao
Anthony Burke
Sukanta Majumdar
Leslie Ramer
Jeffrey Thompson
Original Assignee
Cti Group Holding Inc
Siddhartha Rao
Anthony Burke
Sukanta Majumdar
Leslie Ramer
Jeffrey Thompson
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Cti Group Holding Inc, Siddhartha Rao, Anthony Burke, Sukanta Majumdar, Leslie Ramer, Jeffrey Thompson filed Critical Cti Group Holding Inc
Priority to EP07760712.5A priority Critical patent/EP2067348B1/en
Publication of WO2008030635A2 publication Critical patent/WO2008030635A2/en
Publication of WO2008030635A3 publication Critical patent/WO2008030635A3/en

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42221—Conversation recording systems
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/063—Operations research, analysis or management
    • G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L43/00—Arrangements for monitoring or testing data switching networks
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/22—Arrangements for supervision, monitoring or testing
    • H04M3/2281—Call monitoring, e.g. for law enforcement purposes; Call tracing; Detection or prevention of malicious calls
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/006—Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP), including next generation networks with a packet-switched transport layer
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
    • H04L65/1066—Session management
    • H04L65/1083—In-session procedures
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/436—Arrangements for screening incoming calls, i.e. evaluating the characteristics of a call before deciding whether to answer it

Abstract

A system and a method for selectively intercepting audio and video conversations over a wide area computer network, for monitoring, storing, and contributing to these conversations and reconstructing the associated communications session upon request.
PCT/US2007/066706 2006-09-07 2007-04-16 Process for scalable conversation recording WO2008030635A2 (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
EP07760712.5A EP2067348B1 (en) 2006-09-07 2007-04-16 Process for scalable conversation recording

Applications Claiming Priority (4)

Application Number Priority Date Filing Date Title
US84266406P 2006-09-07 2006-09-07
US60/842,664 2006-09-07
US11/735,207 2007-04-13
US11/735,207 US7548609B2 (en) 2006-09-07 2007-04-13 Process for scalable conversation recording

Publications (2)

Publication Number Publication Date
WO2008030635A2 WO2008030635A2 (en) 2008-03-13
WO2008030635A3 true WO2008030635A3 (en) 2008-08-07

Family

ID=39157911

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/US2007/066706 WO2008030635A2 (en) 2006-09-07 2007-04-16 Process for scalable conversation recording

Country Status (3)

Country Link
US (1) US7548609B2 (en)
EP (1) EP2067348B1 (en)
WO (1) WO2008030635A2 (en)

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US8724521B2 (en) 2007-07-30 2014-05-13 Verint Americas Inc. Systems and methods of recording solution interface
US10237401B2 (en) * 2007-08-08 2019-03-19 Mitel Networks Corporation Secure call recording system for IP telephony
US20090055548A1 (en) * 2007-08-24 2009-02-26 Verint Americas Inc. Systems and methods for multi-stream recording
US9258337B2 (en) * 2008-03-18 2016-02-09 Avaya Inc. Inclusion of web content in a virtual environment
KR101651119B1 (en) * 2008-11-11 2016-08-25 삼성전자주식회사 Apparatus and method for providing recording service in ip multimedia subsystem
US9071684B2 (en) * 2009-11-17 2015-06-30 Cisco Technology, Inc. Media forking
US9307092B1 (en) * 2010-10-04 2016-04-05 Verint Americas Inc. Using secondary channel information to provide for gateway recording
US8582731B2 (en) * 2011-11-09 2013-11-12 Ali Hassan Al-Khaja Method for recording telephone conversations
US20130316677A1 (en) * 2012-05-24 2013-11-28 Boomering Communication (2005) Ltd. Method and system for enterprise recording of cellular device communications
US8909517B2 (en) * 2012-08-03 2014-12-09 Palo Alto Research Center Incorporated Voice-coded in-band data for interactive calls
US20140142972A1 (en) * 2012-11-21 2014-05-22 Lucid Radiology Solutions, Llc Relative value unit monitoring system and method
US20140173096A1 (en) 2012-12-19 2014-06-19 CTI Group (Holdings) Inc. Process for delivering redundant, duplicate interaction recordings
US9888115B2 (en) 2013-02-28 2018-02-06 Lennard A. Gumaer Media device and method of using a media device
US20140317061A1 (en) 2013-04-22 2014-10-23 Cti Group (Holding) Inc. System and method for distributed interaction media storage and retrieval
US9426523B2 (en) * 2014-06-25 2016-08-23 International Business Machines Corporation Video composition by dynamic linking
GB2529698B (en) * 2014-08-29 2021-05-26 Metaswitch Networks Ltd Packet recording
US10896688B2 (en) 2018-05-10 2021-01-19 International Business Machines Corporation Real-time conversation analysis system

Citations (2)

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Publication number Priority date Publication date Assignee Title
US7043008B1 (en) * 2001-12-20 2006-05-09 Cisco Technology, Inc. Selective conversation recording using speech heuristics
US7155207B2 (en) * 2004-09-09 2006-12-26 Nextel Communications Inc. System and method of analyzing communications between a calling party and a called party

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KR960002355B1 (en) * 1993-05-31 1996-02-16 삼성전자주식회사 Message recording set for keyphone system
US5535261A (en) * 1993-08-20 1996-07-09 Gateway Technologies, Inc. Selectively activated integrated real-time recording of telephone conversations
US6529602B1 (en) * 1997-08-19 2003-03-04 Walker Digital, Llc Method and apparatus for the secure storage of audio signals
US6430270B1 (en) * 1998-10-29 2002-08-06 Agere Systems Guardian Corp. Automatic conversational record
US6404746B1 (en) * 1999-07-13 2002-06-11 Intervoice Limited Partnership System and method for packet network media redirection
US20020155847A1 (en) 2001-02-09 2002-10-24 Uri Weinberg Communications recording system
ATE281734T1 (en) * 2002-08-08 2004-11-15 Cit Alcatel LEGAL INTERCEPTION FOR VOIP CALLS IN AN IP COMMUNICATION NETWORK
KR100487409B1 (en) * 2002-08-08 2005-05-03 주식회사 유에스디 Method for recording telephone voice in multi-channel digital recording system
US20040136503A1 (en) * 2003-01-09 2004-07-15 Sheldon Kass Recording, storing, and accessing of telephone conversations
US7551732B2 (en) * 2003-12-08 2009-06-23 Global Tel*Link Corporation Centralized voice over IP recording and retrieval method and apparatus
US20070041558A1 (en) * 2005-05-17 2007-02-22 Parayil Shiby S Subscriber status determination and call content interception
JP5340525B2 (en) * 2006-03-30 2013-11-13 富士通株式会社 Call resumption system, call resumption program, call resumption method, portable terminal and relay device
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Patent Citations (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US7043008B1 (en) * 2001-12-20 2006-05-09 Cisco Technology, Inc. Selective conversation recording using speech heuristics
US7155207B2 (en) * 2004-09-09 2006-12-26 Nextel Communications Inc. System and method of analyzing communications between a calling party and a called party

Also Published As

Publication number Publication date
US20080063167A1 (en) 2008-03-13
WO2008030635A2 (en) 2008-03-13
EP2067348B1 (en) 2015-03-18
EP2067348A4 (en) 2010-01-20
EP2067348A2 (en) 2009-06-10
US7548609B2 (en) 2009-06-16

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