WO2009050529A3 - Global customer satisfaction system - Google Patents

Global customer satisfaction system Download PDF

Info

Publication number
WO2009050529A3
WO2009050529A3 PCT/IB2007/002933 IB2007002933W WO2009050529A3 WO 2009050529 A3 WO2009050529 A3 WO 2009050529A3 IB 2007002933 W IB2007002933 W IB 2007002933W WO 2009050529 A3 WO2009050529 A3 WO 2009050529A3
Authority
WO
WIPO (PCT)
Prior art keywords
customer
satisfaction
customer satisfaction
vendors
ratings
Prior art date
Application number
PCT/IB2007/002933
Other languages
French (fr)
Other versions
WO2009050529A2 (en
Inventor
Abdolhamid Shaharabi
Poorya Pasta
Original Assignee
Global Customer Satisfaction System, Llc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Global Customer Satisfaction System, Llc filed Critical Global Customer Satisfaction System, Llc
Priority to PCT/IB2007/002933 priority Critical patent/WO2009050529A2/en
Publication of WO2009050529A2 publication Critical patent/WO2009050529A2/en
Publication of WO2009050529A3 publication Critical patent/WO2009050529A3/en

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising

Abstract

A global customer satisfaction system includes point-of-sale customer feedback terminals for receiving in-store customer feedback including satisfaction ratings and other customer feedback regarding participating vendors as the customer pays for purchases. The system also includes post-sale customer feedback terminals for receiving more detailed customer feedback regarding the vendors from members after the sales have been completed. The system also includes an aggregation and dissemination system for combining the ratings received form customers into global customer satisfaction ratings for participating vendors, and disseminating the customer satisfaction information through customer satisfaction qualified directories, which are organized or searchable by geographical, type of product or service offered by the participating vendors, and other factors.
PCT/IB2007/002933 2007-10-15 2007-10-15 Global customer satisfaction system WO2009050529A2 (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
PCT/IB2007/002933 WO2009050529A2 (en) 2007-10-15 2007-10-15 Global customer satisfaction system

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
PCT/IB2007/002933 WO2009050529A2 (en) 2007-10-15 2007-10-15 Global customer satisfaction system

Publications (2)

Publication Number Publication Date
WO2009050529A2 WO2009050529A2 (en) 2009-04-23
WO2009050529A3 true WO2009050529A3 (en) 2009-08-27

Family

ID=40567860

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/IB2007/002933 WO2009050529A2 (en) 2007-10-15 2007-10-15 Global customer satisfaction system

Country Status (1)

Country Link
WO (1) WO2009050529A2 (en)

Families Citing this family (8)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
FR2946445B1 (en) * 2009-06-05 2015-10-30 Jade I METHOD OF ACQUIRING DATA FROM A USER DURING CARD PAYMENT WITH A PAYMENT TERMINAL
US8788586B1 (en) * 2012-01-25 2014-07-22 Intuit Inc. Method and system for publishing a website
US8874541B1 (en) 2012-01-31 2014-10-28 Intuit Inc. Social search engine optimizer enhancer for online information resources
US9799035B2 (en) 2013-09-26 2017-10-24 International Business Machines Corporation Customer feedback analyzer
US11107091B2 (en) * 2014-10-15 2021-08-31 Toshiba Global Commerce Solutions Gesture based in-store product feedback system
US9842365B2 (en) * 2015-09-15 2017-12-12 Google Inc. Guided purchasing via smartphone
US20180082312A1 (en) * 2016-09-21 2018-03-22 Ford Global Technologies, Llc Feedback for Vehicle Dealership or Service Providers
SG10201702948QA (en) * 2017-04-10 2018-11-29 Mastercard International Inc Customer rating as part of a card transaction

Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US4345315A (en) * 1979-01-19 1982-08-17 Msi Data Corporation Customer satisfaction terminal
US20010032115A1 (en) * 1999-12-23 2001-10-18 Michael Goldstein System and methods for internet commerce and communication based on customer interaction and preferences
US20020194072A1 (en) * 2001-06-14 2002-12-19 Blink Russell P. Multi-function customer satisfaction survey device
US20030055723A1 (en) * 2001-09-20 2003-03-20 Paul English Vendor comparison, advertising and switching

Patent Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US4345315A (en) * 1979-01-19 1982-08-17 Msi Data Corporation Customer satisfaction terminal
US20010032115A1 (en) * 1999-12-23 2001-10-18 Michael Goldstein System and methods for internet commerce and communication based on customer interaction and preferences
US20020194072A1 (en) * 2001-06-14 2002-12-19 Blink Russell P. Multi-function customer satisfaction survey device
US20030055723A1 (en) * 2001-09-20 2003-03-20 Paul English Vendor comparison, advertising and switching

Also Published As

Publication number Publication date
WO2009050529A2 (en) 2009-04-23

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