WO2010087966A3 - Mobile communication device for establishing automated call back - Google Patents

Mobile communication device for establishing automated call back Download PDF

Info

Publication number
WO2010087966A3
WO2010087966A3 PCT/US2010/000238 US2010000238W WO2010087966A3 WO 2010087966 A3 WO2010087966 A3 WO 2010087966A3 US 2010000238 W US2010000238 W US 2010000238W WO 2010087966 A3 WO2010087966 A3 WO 2010087966A3
Authority
WO
WIPO (PCT)
Prior art keywords
communication
mobile communication
call
receiving device
communication system
Prior art date
Application number
PCT/US2010/000238
Other languages
French (fr)
Other versions
WO2010087966A2 (en
Inventor
Mark J. Williams
Eric I. Camulli
Larry Miner
Original Assignee
Virtual Hold Technology, Llc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Priority claimed from US12/320,517 external-priority patent/US8213911B2/en
Priority claimed from US12/320,516 external-priority patent/US8112069B2/en
Application filed by Virtual Hold Technology, Llc filed Critical Virtual Hold Technology, Llc
Priority to CA2750940A priority Critical patent/CA2750940C/en
Priority to EP10736139A priority patent/EP2392190A4/en
Publication of WO2010087966A2 publication Critical patent/WO2010087966A2/en
Publication of WO2010087966A3 publication Critical patent/WO2010087966A3/en

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • H04M3/5231—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing with call back arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • H04M3/5238—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing with waiting time or load prediction arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/26—Devices for calling a subscriber
    • H04M1/27—Devices whereby a plurality of signals may be stored simultaneously
    • H04M1/274—Devices whereby a plurality of signals may be stored simultaneously with provision for storing more than one subscriber number at a time, e.g. using toothed disc
    • H04M1/2745—Devices whereby a plurality of signals may be stored simultaneously with provision for storing more than one subscriber number at a time, e.g. using toothed disc using static electronic memories, e.g. chips
    • H04M1/2749—Automatic dialling or redialling systems, e.g. on off-hook or redial on busy
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/72—Mobile telephones; Cordless telephones, i.e. devices for establishing wireless links to base stations without route selection
    • H04M1/724—User interfaces specially adapted for cordless or mobile telephones
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
    • H04M2201/38—Displays

Abstract

A communication system and method for receiving incoming communications from mobile communication devices and for initiating a call-back. The communication system receives incoming communications from a mobile communication device, such as data requests. The data requests may be for a list of providers or companies and for a list of corresponding queues related to customer services, such as billing, for example. Further, the communication system typically includes components and queues for initiating a call-back sequence to a communication receiving device and placing an identifier associated with the communication receiving device in a user-selected queue. The communication system also determines the wait time in a queue and places an outgoing call to the communication receiving device. If a call back request is received from the mobile communication device, a call back to the communication receiving device is placed based upon the assigned placeholder in the queue.
PCT/US2010/000238 2009-01-28 2010-01-28 Mobile communication device for establishing automated call back WO2010087966A2 (en)

Priority Applications (2)

Application Number Priority Date Filing Date Title
CA2750940A CA2750940C (en) 2009-01-28 2010-01-28 Mobile communication device for establishing automated call back
EP10736139A EP2392190A4 (en) 2009-01-28 2010-01-28 Mobile communication device for establishing automated call back

Applications Claiming Priority (4)

Application Number Priority Date Filing Date Title
US12/320,517 2009-01-28
US12/320,517 US8213911B2 (en) 2009-01-28 2009-01-28 Mobile communication device for establishing automated call back
US12/320,516 2009-01-28
US12/320,516 US8112069B2 (en) 2009-01-28 2009-01-28 System and method for establishing automated call back using a mobile communication device

Publications (2)

Publication Number Publication Date
WO2010087966A2 WO2010087966A2 (en) 2010-08-05
WO2010087966A3 true WO2010087966A3 (en) 2010-11-11

Family

ID=42396256

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/US2010/000238 WO2010087966A2 (en) 2009-01-28 2010-01-28 Mobile communication device for establishing automated call back

Country Status (3)

Country Link
EP (1) EP2392190A4 (en)
CA (1) CA2750940C (en)
WO (1) WO2010087966A2 (en)

Families Citing this family (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US9386155B2 (en) 2009-01-28 2016-07-05 Virtual Hold Technology, Llc Communication device for establishing automated call back using queues
CA2812326C (en) * 2012-04-13 2021-06-08 Virtual Hold Technology, Llc Communication device for establishing automated call back using queues
DE102012011245A1 (en) * 2012-06-06 2013-12-12 Vodafone Holding Gmbh Method for operating a system and system for managing calls at a call center
US9516168B2 (en) 2012-10-19 2016-12-06 Virtual Hold Technology, Llc Managing, directing, and queuing communication events using near-field communications
CN111866288A (en) * 2020-08-05 2020-10-30 中国银行股份有限公司 Client incoming call processing method and device

Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20020193119A1 (en) * 2001-06-14 2002-12-19 Goss Stephen C. Queuing for radio channel availability
KR20030056994A (en) * 2001-12-28 2003-07-04 엘지전자 주식회사 Method and Apparatus for Call-Back Function of Junction line using PRI in PBX
US20060182243A1 (en) * 2005-02-17 2006-08-17 Yun Phil H Method for providing call intermediation services and system therefore
US20070160076A1 (en) * 2006-01-10 2007-07-12 Scott Faber Systems and methods to arrange call back

Family Cites Families (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6389028B1 (en) * 1999-09-24 2002-05-14 Genesys Telecommunications Laboratories, Inc. Method and apparatus for providing estimated response-wait-time displays for data network-based inquiries to a communication center
US8577014B2 (en) * 2005-11-04 2013-11-05 At&T Intellectual Property I, L.P. System and method of managing calls at a call center

Patent Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20020193119A1 (en) * 2001-06-14 2002-12-19 Goss Stephen C. Queuing for radio channel availability
KR20030056994A (en) * 2001-12-28 2003-07-04 엘지전자 주식회사 Method and Apparatus for Call-Back Function of Junction line using PRI in PBX
US20060182243A1 (en) * 2005-02-17 2006-08-17 Yun Phil H Method for providing call intermediation services and system therefore
US20070160076A1 (en) * 2006-01-10 2007-07-12 Scott Faber Systems and methods to arrange call back

Non-Patent Citations (1)

* Cited by examiner, † Cited by third party
Title
See also references of EP2392190A4 *

Also Published As

Publication number Publication date
CA2750940C (en) 2019-04-02
WO2010087966A2 (en) 2010-08-05
CA2750940A1 (en) 2010-08-05
EP2392190A2 (en) 2011-12-07
EP2392190A4 (en) 2012-08-01

Similar Documents

Publication Publication Date Title
WO2008104833A3 (en) A communications system
EP2392109A4 (en) Verifiable service policy implementation for intermediate networking devices
EA201590357A1 (en) SYSTEM FOR AUTOMATIC SELECTION TO THE CUSTOMER OF SERVICES OF THE SERVICE PROVIDER ON THE BASIS OF THEIR CLOSE AND SETTING THE VOICE CALL BETWEEN
WO2010041217A3 (en) Methods and systems for license distribution for telecom applications
WO2008051485A3 (en) Client device method and apparatus for routing a call
EP2538642A3 (en) System providing relevant services to transient devices in wireless networks and methods thereof
WO2011044041A3 (en) Method and apparatus for providing an identifier for a caller id function in a telecommunication system
WO2012027480A3 (en) Advanced voicemail features without carrier voicemail support
WO2010059756A3 (en) Call management for location-aware mobile devices
WO2010120608A3 (en) System and method for conditional execution of applications and promotions
WO2008122052A3 (en) System and method for providing caller id name display in a wireless communications system
WO2011094766A3 (en) Virtual subscriber service
WO2011163087A3 (en) Automated mobile intelligent communication processing system
WO2010087966A3 (en) Mobile communication device for establishing automated call back
WO2012057461A3 (en) Method and system for providing phone directory service for mobile communication subscriber
WO2007051132A3 (en) Accessing telecommunication devices using mobile telephone numbers
WO2010027814A3 (en) Automated mobile intelligent call processing system
WO2013017947A3 (en) Method and apparatus of call to busy subscriber establishment
WO2010018972A3 (en) Method for processing exceptional case of establishing default bearer in mobile communication system and device therefor
WO2010087967A3 (en) System and method for managing, directing, and queuing communication events
WO2014184680A3 (en) Location tagging phone calls for one-to-one, conference, and call center calls
WO2007109349A3 (en) Mobile device conference calls via private branch exchange
TR201110976T1 (en) A method for performing services in a telecommunications network.
WO2012134151A3 (en) Call connection apparatus capable of connecting a communication line of a portable terminal provided with an application for connecting a call, and method for connecting a call therefor
CN104113468A (en) Session system and session method based on Internet service

Legal Events

Date Code Title Description
121 Ep: the epo has been informed by wipo that ep was designated in this application

Ref document number: 10736139

Country of ref document: EP

Kind code of ref document: A2

WWE Wipo information: entry into national phase

Ref document number: 2750940

Country of ref document: CA

NENP Non-entry into the national phase

Ref country code: DE

REEP Request for entry into the european phase

Ref document number: 2010736139

Country of ref document: EP

WWE Wipo information: entry into national phase

Ref document number: 2010736139

Country of ref document: EP