WO2010090918A3 - Method and system for providing directory assistance to erroneous telephone calls - Google Patents

Method and system for providing directory assistance to erroneous telephone calls Download PDF

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Publication number
WO2010090918A3
WO2010090918A3 PCT/US2010/022179 US2010022179W WO2010090918A3 WO 2010090918 A3 WO2010090918 A3 WO 2010090918A3 US 2010022179 W US2010022179 W US 2010022179W WO 2010090918 A3 WO2010090918 A3 WO 2010090918A3
Authority
WO
WIPO (PCT)
Prior art keywords
service
directory assistance
telephone calls
providing directory
erroneous
Prior art date
Application number
PCT/US2010/022179
Other languages
French (fr)
Other versions
WO2010090918A2 (en
Inventor
Blake Bookstaff
James J. Sonnick
Michael G. Thorpe
Daniel E. Gallagher
Original Assignee
Blake Bookstaff
Sonnick James J
Thorpe Michael G
Gallagher Daniel E
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Blake Bookstaff, Sonnick James J, Thorpe Michael G, Gallagher Daniel E filed Critical Blake Bookstaff
Publication of WO2010090918A2 publication Critical patent/WO2010090918A2/en
Publication of WO2010090918A3 publication Critical patent/WO2010090918A3/en

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/4872—Non-interactive information services
    • H04M3/4874—Intercept announcements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H04M3/4931—Directory assistance systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/4872—Non-interactive information services
    • H04M3/4878—Advertisement messages

Abstract

A method and system for providing directory assistance to erroneous calls. The method and system includes an intercept system that intercepts erroneous calls and automatically routes them to a directory assistance service. The directory assistance service provides a least one advertisement and a variety of other internal and external information services to the callers using a business subscriber information service, a white page database service; a yellow pages database service; a business intelligence database service; and/or an Internet search service.
PCT/US2010/022179 2009-02-03 2010-01-27 Method and system for providing directory assistance to erroneous telephone calls WO2010090918A2 (en)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US12/364,640 2009-02-03
US12/364,640 US8254547B2 (en) 2002-07-10 2009-02-03 Method and system for providing directory assistance to erroneous telephone calls

Publications (2)

Publication Number Publication Date
WO2010090918A2 WO2010090918A2 (en) 2010-08-12
WO2010090918A3 true WO2010090918A3 (en) 2010-11-11

Family

ID=42542607

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/US2010/022179 WO2010090918A2 (en) 2009-02-03 2010-01-27 Method and system for providing directory assistance to erroneous telephone calls

Country Status (2)

Country Link
US (1) US8254547B2 (en)
WO (1) WO2010090918A2 (en)

Families Citing this family (16)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US8913732B2 (en) 2002-07-10 2014-12-16 Blake Bookstaff Method and system for providing directory assistance to erroneous telephone calls via wearable devices
US8472607B2 (en) 2002-07-10 2013-06-25 Blake Bookstaff Method and system for providing directory assistance to erroneous telephone calls
US8693664B2 (en) 2002-07-10 2014-04-08 Blake Bookstaff Method and system for providing directory assistance to erroneous telephone calls
US8472608B2 (en) * 2002-07-10 2013-06-25 Blake Bookstaff Method and system for providing directory assistance to erroneous telephone calls
US8254547B2 (en) 2002-07-10 2012-08-28 Blake Bookstaff Method and system for providing directory assistance to erroneous telephone calls
US8254548B2 (en) * 2002-07-10 2012-08-28 Blake Bookstaff Method and system for providing directory assistance to erroneous telephone calls
US8611517B2 (en) 2002-11-07 2013-12-17 Blake Bookstaff Method and system for alphanumeric indexing for advertising with cloud computing
US8542809B2 (en) 2002-11-07 2013-09-24 Blake Bookstaff Method and system for alphanumeric indexing for advertising with cloud computing
US8363806B2 (en) 2002-11-07 2013-01-29 Blake Bookstaff Method and system for alphanumeric indexing for advertising via cloud computing
US8913728B2 (en) 2002-11-07 2014-12-16 Blake Bookstaff Method and system for automated intellegent advertising on wearable devices
US8495047B2 (en) * 2004-06-29 2013-07-23 Blake Bookstaff Method and system for automated intelligent electronic advertising
US9792633B2 (en) 2004-06-29 2017-10-17 Blake Bookstaff Method and system for intelligent processing of electronic information with cloud computing
US8078977B2 (en) 2004-06-29 2011-12-13 Blake Bookstaff Method and system for intelligent processing of electronic information
US10931721B2 (en) 2013-12-27 2021-02-23 T-Mobile Usa, Inc. User account-based access to real-time communications
US20150188956A1 (en) * 2013-12-27 2015-07-02 T-Mobile Usa, Inc. Unified Communication Device
CN113301212B (en) * 2021-01-26 2023-05-16 阿里巴巴集团控股有限公司 Call processing method, device, electronic equipment and storage medium

Citations (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20040008834A1 (en) * 2002-07-10 2004-01-15 Blake Bookstaff Method and system for providing directory assistance to erroneous telephone calls

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Also Published As

Publication number Publication date
US8254547B2 (en) 2012-08-28
WO2010090918A2 (en) 2010-08-12
US20090175431A1 (en) 2009-07-09

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