WO2010150284A3 - Warranty management system - Google Patents

Warranty management system Download PDF

Info

Publication number
WO2010150284A3
WO2010150284A3 PCT/IN2010/000431 IN2010000431W WO2010150284A3 WO 2010150284 A3 WO2010150284 A3 WO 2010150284A3 IN 2010000431 W IN2010000431 W IN 2010000431W WO 2010150284 A3 WO2010150284 A3 WO 2010150284A3
Authority
WO
WIPO (PCT)
Prior art keywords
organization
units
settlement
solutions
means adapted
Prior art date
Application number
PCT/IN2010/000431
Other languages
French (fr)
Other versions
WO2010150284A2 (en
Inventor
Ridhi Sarda
Original Assignee
Tata Consultancy Services Ltd.
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Tata Consultancy Services Ltd. filed Critical Tata Consultancy Services Ltd.
Publication of WO2010150284A2 publication Critical patent/WO2010150284A2/en
Publication of WO2010150284A3 publication Critical patent/WO2010150284A3/en

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/08—Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
    • G06Q10/087—Inventory or stock management, e.g. order filling, procurement or balancing against orders
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/10—Office automation; Time management

Abstract

A maturity framework based warranty management system adapted to provide warranty solutions in terms of claim settlement solutions and further adapted to provide feedback solutions in relation to assessing the current state of at least one unit of an organization, said system comprising: - claim settlement means adapted to provide claim settlement solutions in respect of received claims for a product outputted from an organization having at least one unit and to provide feedback to each of aid units of said organization; - integrating means adapted to integrate said claim settlement means with each of said units of the organization; - identifying means adapted to identify the current state, selected from pre-defined states, of each of the aid units of said organization based on feedback from said claim settlement solutions; - automating means adapted to automate said claim settlement means and said units of said organization based on said identified current state; - analyzing means adapted to analyze claim settlement solutions for optimizing claim settlement means and further adapted to analyze each of said units of said organization to improve operational efficiency of each of said units of said organization by providing an analysis report for each of said identified units; and - error reduction means adapted to reduce errors by providing solutions in accordance with pre-defined rules for each of said analyzed units of said organization and to increase transparency across each of said units of said organization.
PCT/IN2010/000431 2009-06-23 2010-06-23 Warranty management system WO2010150284A2 (en)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
IN1488MU2009 2009-06-23
IN1488/MUM/2009 2009-06-23

Publications (2)

Publication Number Publication Date
WO2010150284A2 WO2010150284A2 (en) 2010-12-29
WO2010150284A3 true WO2010150284A3 (en) 2011-02-24

Family

ID=43386986

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/IN2010/000431 WO2010150284A2 (en) 2009-06-23 2010-06-23 Warranty management system

Country Status (1)

Country Link
WO (1) WO2010150284A2 (en)

Families Citing this family (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN114663074B (en) * 2022-05-17 2022-08-26 腾云互联(浙江)科技有限公司 Product data analysis method and system based on digital twins

Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN1409252A (en) * 2001-09-29 2003-04-09 索尼电脑娱乐公司 information system for managing product quarantee information
US20060111924A1 (en) * 2004-11-24 2006-05-25 Franz Hollich Method and system for warranty claim processing
JP2007257561A (en) * 2006-03-27 2007-10-04 Mitsubishi Electric Information Systems Corp Product assurance management system and program
US20070265886A1 (en) * 2006-05-12 2007-11-15 Accenture Global Services Gmbh Warranty management system and method
US20090112907A1 (en) * 2007-10-30 2009-04-30 Partha Mukherjee Warranty insight solution framework system and method

Patent Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN1409252A (en) * 2001-09-29 2003-04-09 索尼电脑娱乐公司 information system for managing product quarantee information
US20060111924A1 (en) * 2004-11-24 2006-05-25 Franz Hollich Method and system for warranty claim processing
JP2007257561A (en) * 2006-03-27 2007-10-04 Mitsubishi Electric Information Systems Corp Product assurance management system and program
US20070265886A1 (en) * 2006-05-12 2007-11-15 Accenture Global Services Gmbh Warranty management system and method
US20090112907A1 (en) * 2007-10-30 2009-04-30 Partha Mukherjee Warranty insight solution framework system and method

Also Published As

Publication number Publication date
WO2010150284A2 (en) 2010-12-29

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