WO2011011842A1 - On-board system for use in association with digital telephone exchanges - Google Patents
On-board system for use in association with digital telephone exchanges Download PDFInfo
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- WO2011011842A1 WO2011011842A1 PCT/BR2010/000003 BR2010000003W WO2011011842A1 WO 2011011842 A1 WO2011011842 A1 WO 2011011842A1 BR 2010000003 W BR2010000003 W BR 2010000003W WO 2011011842 A1 WO2011011842 A1 WO 2011011842A1
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Classifications
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/5175—Call or contact centers supervision arrangements
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M15/00—Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M15/00—Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
- H04M15/34—Charging, billing or metering arrangements for private branch exchanges
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42314—Systems providing special services or facilities to subscribers in private branch exchanges
- H04M3/42323—PBX's with CTI arrangements
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
- H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/5183—Call or contact centers with computer-telephony arrangements
Definitions
- This descriptive report refers to an EMBARKED SYSTEM FOR EMPLOYMENT ASSOCIATION WITH DIGITAL TELEPHONE CENTERS, and more preferably an embedded system for use in association with small telephone exchanges, with a view to providing them with the means to manage calls, processed and / or in process, coming from the public network or internally generated at the central, in addition to expanding its capacity to an unlimited number of service points, adapting it to almost any desired institutional profile.
- a telephone exchange is an electronic equipment capable of connecting (switching) between two users (subscribers) of the telephone service.
- the digitalization of the telecommunication network implies greater complexity of the network, as well as increased capacity of the equipment, generating new and complex requirements, added to these the high cost involved for the acquisition of medium and large plants.
- the main objective of the present EMBARKED SYSTEM FOR EMPLOYMENT IN DIGITAL PHONE ASSOCIATION is to provide, through the use of a complementary system, greater and better control of the basic switching functions of telephone exchanges, and more particularly of telephone exchanges.
- small digital devices including, for example, interconnection of telephone terminals; telephone call routing; identification of telephone calls; telephone call timing; terminal status checking, among others, respecting the original hardware and software aspects of the switching equipment involved.
- Another objective of this EMBARKED SYSTEM FOR EMPLOYMENT ASSOCIATION WITH DIGITAL TELEPHONE CENTERS is to enable the performance of supervisory and subnet monitoring functions; and its equipment and resources; the measurement of the use of these resources; equipment configuration for customized operation; the setting of transmission channels; availability of resources; equipment maintenance; provisioning, confidentiality and data integrity, as well as access control.
- Another objective of this EMBARKED SYSTEM FOR EMPLOYMENT ASSOCIATION WITH DIGITAL TELEPHONE CENTERS is to provide a set of functions, which will be carried out with a view to obtaining the maximum productivity of the plant and the resources available in the system, integrating, in an operational manner, administration and administration. and maintenance of all elements of the telecommunications network.
- Another objective of this EMBARKING SYSTEM FOR EMPLOYMENT IN DIGITAL PHONE ASSOCIATION IS to enable the expansion of the nominal capacity of a small digital switchboard so that it can take on the configuration of a medium or large digital switchboard, providing better productivity of plant resources, with a significant reduction in the investment required to expand the business.
- Another objective of this EMBARKED SYSTEM FOR EMPLOYMENT ASSOCIATION WITH DIGITAL TELEPHONE CENTERS is to enable the integration between operating systems and network components through the use of standardized interfaces.
- Another objective of the present EMBARKED SYSTEM FOR EMPLOYMENT ASSOCIATION WITH DIGITAL TELEPHONE CENTERS is to enable the identification of implementation of future operations to be aggregated, which may be distributed to the most appropriate levels, to allow even the implementation of functions that are not currently supported by any other type of stsiceroa.
- Another objective of this EMBARKING SYSTEM FOR EMPLOYMENT IN DIGITAL TELEPHONE CENTERS EMPLOYMENT is to enable the implementation of an operational layer, associated with the small digital switchboard, to collect, store, format, concentrate, filter and translate data, and to support for the other systems involved, which may make direct or indirect use of this data to perform actions or provide operational information.
- Figure 1 Illustrates the schematic block diagram of the operability of the embedded system for use in connection with digital exchanges according to the present invention.
- EMBARKED SYSTEM FOR EMPLOYMENT ASSOCIATION WITH DIGITAL TELEPHONE CENTERS has its functionality based on the management of calls, voice or data, processed and / or processed, coming from the public network or generated internally to the central, and the calls from the public network, prior to their routing to the DAC Voice Interface, will be received by the Voice Input Interface Module, which initializes the DAC Recording Module, which triggers the Processing Core Module, which initiates the Billing Module, and now provides messages generated by the Audible Response Unit (IVR) Module, and the representative data of the call is forwarded to the Database Module, which can later be extracted through the Reporting Module, and the Processing Core Module exchanges information with the Attendant Control Module, so that it can determine the establishment of point-of-care communication, In addition to exchanging information with the Administration and Monitoring Module, which, in turn, receives from the Alarm and Configuration Module, the parameters regulating the call, and the Processing Core Module can also receive, through the CTI Module, data transmission via the DAC Data
Abstract
The use of a complementary system offers a greater and improved control of basic switching functions of telephone exchanges, in particular of small-scale digital telephone exchanges, including the interconnection of telephone terminals, routing of telephone call routing, identification and delaying, verification of terminal status, inter alia, while complying with the original hardware and software aspects of the switching equipment in question.
Description
SISTEMA EMBARCADO PARA EMPREGO EM ASSOCIAÇÃO EMBEDDED SYSTEM FOR JOBS IN ASSOCIATION
COM CENTRÂES TELEFÓNICAS DIGITAIS CAMPO DE APLICAÇÃO WITH DIGITAL TELEPHONE CENTERS APPLICATION FIELD
Refere-se o presente relatório descritivo a um SISTEMA EMBARCADO PARA EMPREGO EM ASSOCIAÇÃO COM CENTRAIS TELEFÓNICAS DIGITAIS, e, mais preferencialmente, a um sistema embarcado para emprego em associação com centrais telefónicas de pequeno porte, com vistas a dotá-las de meios para gerenciar as chamadas, processadas e/ou em processamento, provenientes da rede pública ou geradas internamente á central, além de ampliar a sua capacidade para um número ilimitado de pontos de atendimento, adequando-a praticamente a qualquer perfil institucional desejado. This descriptive report refers to an EMBARKED SYSTEM FOR EMPLOYMENT ASSOCIATION WITH DIGITAL TELEPHONE CENTERS, and more preferably an embedded system for use in association with small telephone exchanges, with a view to providing them with the means to manage calls, processed and / or in process, coming from the public network or internally generated at the central, in addition to expanding its capacity to an unlimited number of service points, adapting it to almost any desired institutional profile.
ANTECEDENTES DA TÉCNICA BACKGROUND ART
Como é do conhecimento daqueles versados na área de telecomunicações, uma central telefónica constitui um equipamento eletrônico que é capaz de realizar a ligação (comutação) entre dois usuários (assinantes) do serviço de telefonia. As is well known to those skilled in the telecommunications field, a telephone exchange is an electronic equipment capable of connecting (switching) between two users (subscribers) of the telephone service.
As principais funções de uma central telefónica se apresentam praticamente inalteradas desde a sua invenção; quais sejam: The main functions of a telephone exchange have been largely unchanged since its invention; which are:
- Atendimento; - Attendance;
- Recepção de Informação; - Reception of information;
- Processamento da Informação; - Information Processing;
- Teste de ocupado; - Busy test;
- Interconexão; - interconnection;
- Alerta; - Alert;
- Supervisão; - Supervision;
- Envio de informação.
A evolução das centrais telefónicas, da tecnologia analógica para a tecnologia digital, ocorreu na década de 70, quando estas passaram a ser operacionalizadas por um programa armazenado em sua memória, sendo que esta mudança, ocorrida nos núcleos de processamento, pela troca de componentes eletromecânicos por processadores digitais, proporcionou também a disponibilzação de dados relativos à funcionalidade das centrais telefónicas, o que, por sua vez, passou a proporcionar maior e melhor controle de funções básicas de comutação das centrais telefónicas, como, por exemplo, interligação de terminais telefónicos; direcionamento das chamadas telefónicas; identificação das chamadas telefónicas; temporização das chamadas telefónicas; verificação de status dos terminais, além de outros. - Sending information. The evolution of telephone exchanges, from analog technology to digital technology, occurred in the 70's, when they were operationalized by a program stored in its memory, and this change, which occurred in the processing cores, by the exchange of electromechanical components. by digital processors, it also provided data on the functionality of telephone exchanges, which in turn provided greater and better control of basic switching functions of telephone exchanges, such as interconnection of telephone terminals; telephone call routing; identification of telephone calls; telephone call timing; terminal status check, among others.
As empresas que desenvolvem suas atividades baseadas em serviços de telecomunicações, empregando centrais telefónicas, se mostram especialmente preocupadas com a gerência da planta de rede de comutação e transmissão, sendo a especificação de seus sistemas direcionados para tecnologias de chamadas estratégicas, e que se consubstanciam nas centrais digitais de comutação e nos equipamentos de transmissão digital envolvidos diretamente com o negócio da empresa. Companies that perform their activities based on telecommunication services, employing telephone exchanges, are especially concerned with the management of the switching and transmission network plant, being the specification of their systems directed to strategic call technologies, and which are embodied in digital switching centers and digital transmission equipment directly involved in the company's business.
A digitalização da rede de telecomunicação implica em maior complexidade da rede, bem como no aumento de capacidade dos equipamentos, gerando requisitos novos, complexos, somado-se à estes o alto custo envolvido para a aquisição de centrais de médio e grande porte. The digitalization of the telecommunication network implies greater complexity of the network, as well as increased capacity of the equipment, generating new and complex requirements, added to these the high cost involved for the acquisition of medium and large plants.
Com o crescimento do uso de centrais digitais de comutação de pequeno porte, determinado, essencialmente, pelo investimento
envolvido, surgere a necessidade de especificação de sistemas complementares, até então não disponíveis para esíe tipo de central digital de comutação, voltados, não só para otimização funcional da tecnologia disponível, mas, principalmente, para a ampliação da sua capacidade operacional. With the growth in the use of small digital switching centers, driven essentially by investment involved, the need arises for the specification of complementary systems, hitherto unavailable for this type of digital switchboard, aimed not only at the functional optimization of the available technology, but mainly for the expansion of its operational capacity.
Nesse contexto, estes sistemas complementares funcionais e/ou operacionais não devem ser confundidos com as funções de O&M, geralmente voltadas para tecnologia específica, como, por exemplo, aquela do próprio fabricante do equipamento em questão. FUNDAMENTOS DA INVENÇÃO In this context, these complementary functional and / or operational systems should not be confused with O&M functions, usually geared towards specific technology, such as that of the equipment manufacturer itself. BACKGROUND OF THE INVENTION
Assim sendo, o principal objetivo do presente SISTEMA EMBARCADO PARA EMPREGO EM ASSOCIAÇÃO COM CENTRAIS TELEFÓNICAS DIGITAIS é proporcionar, através do emprego de um sistema complementar, maior e melhor controle das funções básicas de comutação das centrais telefónicas, e, mais especialmente, de centrais telefónicas digitais de pequeno porte, dentre os quais incluem-se, por exemplo, interligação de terminais telefónicos; direcionamento das chamadas telefónicas; identificação das chamadas telefónicas; temporização das chamadas telefónicas; verificação de status dos terminais, além de outros, respeitando-se os aspectos de hardware e software originais dos equipamentos de comutação envolvidos. Therefore, the main objective of the present EMBARKED SYSTEM FOR EMPLOYMENT IN DIGITAL PHONE ASSOCIATION is to provide, through the use of a complementary system, greater and better control of the basic switching functions of telephone exchanges, and more particularly of telephone exchanges. small digital devices, including, for example, interconnection of telephone terminals; telephone call routing; identification of telephone calls; telephone call timing; terminal status checking, among others, respecting the original hardware and software aspects of the switching equipment involved.
Outro objetivo do presente SISTEMA EMBARCADO PARA EMPREGO EM ASSOCIAÇÃO COM CENTRAIS TELEFÓNICAS DIGITAIS é possibilitar a execução de funções de supervisão e de monitoração de sub-redes; e de seus equipamentos e recursos; a mensuração da utilização destes recursos; a configuração dos equipamentos para funcionamento customizado; a configuração de
canais de transmissão; disponibilização de recursos; manutenção de equipamentos; provisionamento, confidencialidade e integridade de dados, além do controle de acesso. Another objective of this EMBARKED SYSTEM FOR EMPLOYMENT ASSOCIATION WITH DIGITAL TELEPHONE CENTERS is to enable the performance of supervisory and subnet monitoring functions; and its equipment and resources; the measurement of the use of these resources; equipment configuration for customized operation; the setting of transmission channels; availability of resources; equipment maintenance; provisioning, confidentiality and data integrity, as well as access control.
Outro objetivo do presente SISTEMA EMBARCADO PARA EMPREGO EM ASSOCIAÇÃO COM CENTRAIS TELEFÓNICAS DIGITAIS é proporcionar um conjunto de funções, as quais serão realizadas com vistas a obter a máxima produtividade da planta e dos recursos disponíveis no sistema, integrando, organizadamente, funções de operação, administração e manutenção de todos os elementos da rede de telecomunicações. Another objective of this EMBARKED SYSTEM FOR EMPLOYMENT ASSOCIATION WITH DIGITAL TELEPHONE CENTERS is to provide a set of functions, which will be carried out with a view to obtaining the maximum productivity of the plant and the resources available in the system, integrating, in an operational manner, administration and administration. and maintenance of all elements of the telecommunications network.
Outro objetivo do presente SISTEMA EMBARCADO PARA EMPREGO EM ASSOCIAÇÃO COM CENTRAIS TELEFÓNICAS DIGITAIS é possibilitar a ampliação da capacidade nominal de uma central digital de pequeno porte, de forma que esta possa assumir a cofiguração de uma central digital de médio ou de grande porte, proporcionando melhor produtividade dos recursos da planta, com uma significativa redução do investimento necessário à expansão do negócio. Another objective of this EMBARKING SYSTEM FOR EMPLOYMENT IN DIGITAL PHONE ASSOCIATION IS to enable the expansion of the nominal capacity of a small digital switchboard so that it can take on the configuration of a medium or large digital switchboard, providing better productivity of plant resources, with a significant reduction in the investment required to expand the business.
Outro objetivo do presente SISTEMA EMBARCADO PARA EMPREGO EM ASSOCIAÇÃO COM CENTRAIS TELEFÓNICAS DIGITAIS é possibilitar a integração entre os sistemas operacionais e os componentes da rede, pelo uso de interfaces padronizadas. Another objective of this EMBARKED SYSTEM FOR EMPLOYMENT ASSOCIATION WITH DIGITAL TELEPHONE CENTERS is to enable the integration between operating systems and network components through the use of standardized interfaces.
Outro objetivo do presente SISTEMA EMBARCADO PARA EMPREGO EM ASSOCIAÇÃO COM CENTRAIS TELEFÓNICAS DIGITAIS é permitir a identificação de implementação de operações futuras a serem agregadas, as quais poderão ser distribuídas nos níveis que mais se adequarem, de forma a permitir, inclusive, a
implementação de funções que não são, atualmente, suportadas por nenhum outro tipo de stsiceroa. Another objective of the present EMBARKED SYSTEM FOR EMPLOYMENT ASSOCIATION WITH DIGITAL TELEPHONE CENTERS is to enable the identification of implementation of future operations to be aggregated, which may be distributed to the most appropriate levels, to allow even the implementation of functions that are not currently supported by any other type of stsiceroa.
Outro objetivo do presente SISTEMA EMBARCADO PARA EMPREGO EM ASSOCIAÇÃO COM CENTRAIS TELEFÓNICAS DIGITAIS é permitir a implementação de uma camada operacional, associada à central digital de pequeno porte, destinada a coletar, armazenar, formatar, concentrar, filtrar e traduzir dados, além de dar suporte para os demais sistemas envolvidos, os quais poderão fazer uso, direto ou indireto, destes dados para realizar ações ou fornecerem informações operacionais. Another objective of this EMBARKING SYSTEM FOR EMPLOYMENT IN DIGITAL TELEPHONE CENTERS EMPLOYMENT is to enable the implementation of an operational layer, associated with the small digital switchboard, to collect, store, format, concentrate, filter and translate data, and to support for the other systems involved, which may make direct or indirect use of this data to perform actions or provide operational information.
BREVE DESCRIÇÃO DO DESENHO BRIEF DESCRIPTION OF THE DRAWING
Para um melhor entendimento do SISTEMA EMBARCADO PARA EMPREGO EM ASSOCIAÇÃO COM CENTRAIS TELEFÓNICAS DIGITAIS, ora proposto, faz-se referencia ao desenho em anexo, onde: For a better understanding of the EMBARKED SYSTEM FOR EMPLOYMENT ASSOCIATION WITH DIGITAL TELEPHONE CENTERS, hereinafter, reference is made to the attached drawing, where:
Figura 1 - Ilustra o diagrama em blocos esquemático da operacionalidade do sistema embarcado para emprego em associação com centrais digitais, segundo a presente invenção. Figure 1 - Illustrates the schematic block diagram of the operability of the embedded system for use in connection with digital exchanges according to the present invention.
OPERACIONALIDADE PREFERIDA DA INVENÇÃO PREFERRED OPERATIONALITY OF THE INVENTION
Em conformidade com o quanto ilustra a figura em anexo, o In accordance with the illustration in the attached figure, the
SISTEMA EMBARCADO PARA EMPREGO EM ASSOCIAÇÃO COM CENTRAIS TELEFÓNICAS DIGITAIS, ora proposto, tem sua funcionalidade baseada no gerenciamento das chamadas, de voz ou de dados, processadas e/ou em processamento, provenientes da rede pública ou geradas internamente à central, sendo que as chamadas de voz, oriundas da rede pública, anteriormente ao seu encaminhamento à Interface de Voz do DAC, serão recepcionadas pelo Módulo de Interface de Entrada de Voz, que inicializa o Módulo
de Gravação, acionando o Módulo do Núcleo de Processamento, que iniciaiiza o Módulo Tarifador, passando a disponibilizar mensagens, geradas pelo Módulo da Unidade de Resposta Audível (URA), sendo que os dados representativos da chamada são encaminhados ao Módulo do Banco de Dados, os quais podem, posteriormente, ser extraídos através do Módulo de Emissão de Relatório, sendo que o Módulo do Núcleo de Processamento troca informações com o Módulo de Controle do Atendente, para, através deste, poder determinar o estabelecimento da comunicação com ponto de atendimento, além de trocar também informações com o Módulo de Administração e Monitoramento, o qual, por sua vez, recebe, do Módulo de Alarme e de Configuração, os parâmetros reguladores da chamada, sendo que o Módulo do Núcleo de Processamento pode ainda receber, através do Módulo CTI, transmissão de dados, através da Interface de Dados do DAC, além de poder receber também, através do Módulo de Interface de Customização, parâmetros de específicos do funcionamento da central em uso.
EMBARKED SYSTEM FOR EMPLOYMENT ASSOCIATION WITH DIGITAL TELEPHONE CENTERS, hereinafter proposed, has its functionality based on the management of calls, voice or data, processed and / or processed, coming from the public network or generated internally to the central, and the calls from the public network, prior to their routing to the DAC Voice Interface, will be received by the Voice Input Interface Module, which initializes the DAC Recording Module, which triggers the Processing Core Module, which initiates the Billing Module, and now provides messages generated by the Audible Response Unit (IVR) Module, and the representative data of the call is forwarded to the Database Module, which can later be extracted through the Reporting Module, and the Processing Core Module exchanges information with the Attendant Control Module, so that it can determine the establishment of point-of-care communication, In addition to exchanging information with the Administration and Monitoring Module, which, in turn, receives from the Alarm and Configuration Module, the parameters regulating the call, and the Processing Core Module can also receive, through the CTI Module, data transmission via the DAC Data Interface, and can also receive Customization Interface, parameters specific to the operation of the plant in use.
Claims
REIVINDICAÇÕES
. 1. . SISTEMA EMBARCADO PARA EMPREGO EM ASSOCIAÇÃO COM CENTRAIS TELEFÓNICAS DIGITAIS, caracterizado por sua funcionalidade se basear no gerenciamento funcionalidade baseada no gerenciamento das chamadas, de voz ou de dados, processadas e/ou em processamento, provenientes da rede pública ou geradas internamente à central, sendo que as - chamadas de voz, oriundas da rede pública, anteriormente ao seu encaminhamento à Interface de Voz do DAC, serão recepcionadas pelo Módulo de Interface de Entrada de Voz, que inicializa o Módulo de Gravação, acionando o Módulo do Núcleo de Processamento, que inicializa o Módulo Tarifador, passando a disponibilizar mensagens, geradas pelo Módulo da Unidade de Resposta Audível (URA), sendo que os dados representativos da chamada são encaminhados ao Módulo do Banco de Dados, os quais podem, posteriormente, ser extraídos através do Módulo de Emissão de Relatório, sendo que o Módulo do Núcleo de Processamento troca informações com o Módulo de Controle do Atendente, para, através deste, poder determinar o estabelecimento da comunicação com ponto de atendimento, além de trocar também informações com o Módulo de Administração e Monitoramento, o qual, por sua vez, recebe, do Módulo de Alarme e de Configuração, os parâmetros reguladores da chamada, sendo que o Módulo do Núcleo de Processamento pode ainda receber, através do Módulo CTI, transmissão de dados, através da Interface de Dados do DAC, além de poder receber também, através do Módulo de Interface de Customização, parâmetros de específicos do funcionamento da central em uso.
. 1. . EMBEDDED SYSTEM FOR EMPLOYMENT ASSOCIATION WITH DIGITAL TELEPHONE CENTERS, characterized by its functionality based on management functionality based on the management of calls, voice or data, processed and / or processed, coming from the public network or generated internally to the central, being that voice calls from the public network prior to their routing to the DAC Voice Interface will be received by the Voice Input Interface Module, which initializes the Recording Module, triggering the Processing Core Module, which initializes the Billing Module, providing messages generated by the Audible Response Unit (IVR) Module, and the representative data of the call is forwarded to the Database Module, which can then be extracted through the Reporting, and the Processing Core Module exchanges information with the Module. Control Center, so that it can determine the establishment of communication with the service point, and also exchange information with the Administration and Monitoring Module, which, in turn, receives from the Alarm and Control Module. Configuration, the call regulator parameters, and the Processing Core Module can also receive, through the CTI Module, data transmission through the DAC Data Interface, and can also receive, through the Customization Interface Module , specific parameters of the operation of the plant in use.
2 SISTEMA EMBARCADO PARA EMPREGO EM2 BOARDING SYSTEM FOR EMPLOYMENT
ASSOCIAÇÃO COM CENTRAIS TELEFÓNICAS .DIGITAIS, de acordo com a reivindicação 1 , caracterizado por se constituir em um sistema complementar que controlará as funções básicas de comutação de centrais telefónicas digitais de pequeno porte, incluindo interligação de terminais telefónicos; direcionamento das chamadas telefónicas; identificação das chamadas telefónicas; temporização das chamadas telefónicas; verificação de status dos terminais, e outros, respeitando os aspectos de hardware e software originais dos equipamentos de comutação envolvidos. ASSOCIATION WITH .DIGITAL TELEPHONE CENTERS according to claim 1, characterized in that it is a complementary system which will control the basic switching functions of small digital telephone exchanges, including interconnection of telephone terminals; telephone call routing; identification of telephone calls; telephone call timing; terminal and other status checking, respecting the original hardware and software aspects of the switching equipment involved.
3. SISTEMA EMBARCADO PARA EMPREGO EM ASSOCIAÇÃO COM CENTRAIS TELEFÓNICAS DIGITAIS, de acordo com a reivindicação 1 , caracterizado por possibilitar a execução de funções de supervisão e de monitoração de sub-redes e de seus equipamentos e recursos; mensuração da utilização destes recursos; configuração dos equipamentos para funcionamento customizado; configuração de canais de transmissão; disponibilização de recursos; manutenção de equipamentos; provisionamento, confidencialidade e integridade de dados, além do controle de acesso. EMBARKED SYSTEM FOR EMPLOYMENT ASSOCIATION WITH DIGITAL TELEPHONE CENTERS, according to claim 1, characterized in that it allows the execution of supervision and monitoring functions of subnets and their equipment and resources; measurement of the use of these resources; equipment configuration for customized operation; transmission channel configuration; availability of resources; equipment maintenance; provisioning, confidentiality and data integrity, as well as access control.
4. SISTEMA EMBARCADO PARA EMPREGO EM ASSOCIAÇÃO COM CENTRAIS TELEFÓNICAS DIGITAIS, de acordo com a reivindicação 1 , caracterizado por proporcionar um conjunto de funções, as quais serão realizadas com vistas a obter a máxima produtividade da planta e dos recursos disponíveis no sistema, integrando, organizadamente, funções de operação, administração e manutenção dé todos os elementos da rede de telecomunicações.
EMBEDDED SYSTEM FOR EMPLOYMENT ASSOCIATION WITH DIGITAL TELEPHONE CENTERS, according to claim 1, characterized in that it provides a set of functions, which will be performed in order to obtain the maximum productivity of the plant and the resources available in the system, integrating, organized, operational, administrative and maintenance functions of all elements of the telecommunications network.
5 SISTEMA EMBARCADO PARA EMPREGO EM5 BOARDING SYSTEM FOR EMPLOYMENT
ÁSSOC.ÃÇÃO COM CENTRAIS TELEFÓNICAS DIGSTAiS, de acordo com a reivindicação 1 , caracterizado por possibilitar a ampliação da capacidade nominal de uma central digital de pequeno porte, de forma que esta possa assumir a cofiguração de uma central digital de médio ou de grande porte, proporcionando melhor produtividade dos recursos da planta. DIGSTAL TELEPHONE CENTRAL ASSOCCTION according to claim 1, characterized in that it allows the expansion of the nominal capacity of a small digital switchboard so that it can assume the configuration of a medium or large digital switchboard, providing better productivity of plant resources.
6 SISTEMA EMBARCADO PARA EMPREGO EM ASSOCIAÇÃO COM CENTRAIS TELEFÓNICAS DIGITAIS, de acordo com a reivindicação 1 , caracterizado por possibilitar a integração entre os sistemas operacionais e os componentes da rede, pelo uso de interfaces padronizadas. EMBEDDED SYSTEM FOR EMPLOYMENT ASSOCIATION WITH DIGITAL TELEPHONE CENTERS according to claim 1, characterized in that it enables integration between operating systems and network components by the use of standardized interfaces.
7 SISTEMA EMBARCADO PARA EMPREGO EM ASSOCIAÇÃO COM CENTRAIS TELEFÓNICAS DIGITAIS, de acordo com a reivindicação 1 , caracterizado por permitir a identificação de implementação de operações futuras a serem agregadas, as quais poderão ser distribuídas nos níveis que mais se adequarem, de forma a permitir, inclusive, a implementação de funções que não são, atualmente, suportadas por nenhum outro tipo de sistema. EMBARKED SYSTEM FOR EMPLOYMENT ASSOCIATION WITH DIGITAL TELEPHONE CENTERS, according to claim 1, characterized in that it identifies the implementation of future operations to be aggregated, which may be distributed at the levels most suitable to allow, including the implementation of functions that are not currently supported by any other type of system.
8. SISTEMA EMBARCADO PARA EMPREGO EM ASSOCIAÇÃO COM CENTRAIS TELEFÓNICAS DIGITAIS, de acordo com a reivindicação 1 , caracterizado por permitir a implementação de uma camada operacional, associada à central digital de pequeno porte, destinada a coletar, armazenar, formatar, concentrar, filtrar e traduzir dados, além de dar suporte para os demais sistemas envolvidos, os quais poderão fazer uso, direto ou
indireto, destes dados para realizar ações ou fornecerem informações operacionais.
8. EMBARKED SYSTEM FOR EMPLOYMENT IN DIGITAL PHONE ASSOCIATION EMPLOYMENT according to claim 1, characterized in that it allows the implementation of an operational layer, associated with the small digital switchboard, intended to collect, store, format, concentrate, filter and translate data, as well as support for the other systems involved, which may make direct or indirect use of indirectly, of this data to perform actions or provide operational information.
Applications Claiming Priority (2)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| BRBR-PI-0902452-2 | 2009-07-27 | ||
| BRPI0902452 BRPI0902452A2 (en) | 2009-07-27 | 2009-07-27 | embedded system for use in association with digital telephone exchanges |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| WO2011011842A1 true WO2011011842A1 (en) | 2011-02-03 |
Family
ID=43528648
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| PCT/BR2010/000003 WO2011011842A1 (en) | 2009-07-27 | 2010-01-12 | On-board system for use in association with digital telephone exchanges |
Country Status (2)
| Country | Link |
|---|---|
| BR (1) | BRPI0902452A2 (en) |
| WO (1) | WO2011011842A1 (en) |
Citations (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US5655013A (en) * | 1994-04-19 | 1997-08-05 | Gainsboro; Jay L. | Computer-based method and apparatus for controlling, monitoring, recording and reporting telephone access |
| US5923746A (en) * | 1996-09-18 | 1999-07-13 | Rockwell International Corp. | Call recording system and method for use with a telephonic switch |
| US5943403A (en) * | 1990-10-01 | 1999-08-24 | United States Advance Network, Inc. | Customized, billing-controlled call bridging system |
| US20040029564A1 (en) * | 2002-08-08 | 2004-02-12 | Hodge Stephen Lee | Telecommunication call management and monitoring system |
-
2009
- 2009-07-27 BR BRPI0902452 patent/BRPI0902452A2/en not_active IP Right Cessation
-
2010
- 2010-01-12 WO PCT/BR2010/000003 patent/WO2011011842A1/en active Application Filing
Patent Citations (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US5943403A (en) * | 1990-10-01 | 1999-08-24 | United States Advance Network, Inc. | Customized, billing-controlled call bridging system |
| US5655013A (en) * | 1994-04-19 | 1997-08-05 | Gainsboro; Jay L. | Computer-based method and apparatus for controlling, monitoring, recording and reporting telephone access |
| US5923746A (en) * | 1996-09-18 | 1999-07-13 | Rockwell International Corp. | Call recording system and method for use with a telephonic switch |
| US20040029564A1 (en) * | 2002-08-08 | 2004-02-12 | Hodge Stephen Lee | Telecommunication call management and monitoring system |
Also Published As
| Publication number | Publication date |
|---|---|
| BRPI0902452A2 (en) | 2011-04-05 |
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