WO2013017947A3 - Method and apparatus of call to busy subscriber establishment - Google Patents

Method and apparatus of call to busy subscriber establishment Download PDF

Info

Publication number
WO2013017947A3
WO2013017947A3 PCT/IB2012/001662 IB2012001662W WO2013017947A3 WO 2013017947 A3 WO2013017947 A3 WO 2013017947A3 IB 2012001662 W IB2012001662 W IB 2012001662W WO 2013017947 A3 WO2013017947 A3 WO 2013017947A3
Authority
WO
WIPO (PCT)
Prior art keywords
call
calling party
queuing
queue
subscriber terminal
Prior art date
Application number
PCT/IB2012/001662
Other languages
French (fr)
Other versions
WO2013017947A2 (en
Inventor
Yu XIAO
Fangxin Liu
Original Assignee
Alcatel Lucent
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Alcatel Lucent filed Critical Alcatel Lucent
Publication of WO2013017947A2 publication Critical patent/WO2013017947A2/en
Publication of WO2013017947A3 publication Critical patent/WO2013017947A3/en

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/48—Arrangements for recalling a calling subscriber when the wanted subscriber ceases to be busy
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/428—Arrangements for placing incoming calls on hold
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/006—Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP), including next generation networks with a packet-switched transport layer

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Telephonic Communication Services (AREA)

Abstract

The present invention relates to s method and apparatus for call to busy subscriber establishment. The method comprises: in response to the called party being busy when called, requesting for call queuing at a calling party subscriber terminal; in response to an indication to subscribe to a called party queuing event from an application server, subscribing to a queuing event of the called party at the calling party subscriber terminal; after the calling party on-hooks, receiving information indicating a queuing status of a queue of calls of the called party at the calling party subscriber terminal, wherein, the queuing status at least comprises a record-count indicating a location of the call in the queue; and in response to the receipt of a notification indicating the location of the call in a status to be processed currently in the queue, generating a prompt tone at the calling party subscriber terminal to prompt the calling party to off-hook. The introduction of a call queuing mechanism, and the use of continuous updated call queue information, facilitate the calling party in selecting a service and also provide user friendliness.
PCT/IB2012/001662 2011-08-01 2012-07-23 Method and apparatus of call to busy subscriber establishment WO2013017947A2 (en)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
CN201110218297.5A CN102917142B (en) 2011-08-01 2011-08-01 Busy sets up the method and apparatus of calling
CN201110218297.5 2011-08-01

Publications (2)

Publication Number Publication Date
WO2013017947A2 WO2013017947A2 (en) 2013-02-07
WO2013017947A3 true WO2013017947A3 (en) 2013-03-28

Family

ID=47143952

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/IB2012/001662 WO2013017947A2 (en) 2011-08-01 2012-07-23 Method and apparatus of call to busy subscriber establishment

Country Status (2)

Country Link
CN (1) CN102917142B (en)
WO (1) WO2013017947A2 (en)

Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN111601002B (en) * 2020-04-10 2021-07-30 北京捷通华声科技股份有限公司 Client number state matching method and device, electronic equipment and storage medium

Families Citing this family (12)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN105323721B (en) * 2014-07-02 2019-11-19 南京中兴软件有限责任公司 The processing method and processing device of the right to apply for words
CN104270363A (en) * 2014-09-29 2015-01-07 中国联合网络通信集团有限公司 Method and system for constructing communication links and local user exchange device
CN108668033B (en) * 2017-03-30 2020-12-18 展讯通信（上海）有限公司 Method and device for processing new incoming call in call, mobile terminal and network side equipment
EP3672166A4 (en) * 2017-09-27 2021-03-03 Huawei Technologies Co., Ltd. User equipment access method and apparatus for use with r2 device
CN110475029A (en) * 2018-05-09 2019-11-19 北京京东尚科信息技术有限公司 The processing method and processing device of call business, computer storage medium, electronic equipment
CN108769439A (en) * 2018-06-04 2018-11-06 平安科技（深圳）有限公司 Traffic handling method, server and computer readable storage medium
CN108769438B (en) * 2018-07-09 2020-07-31 中国联合网络通信集团有限公司 Method, network equipment and terminal for processing call waiting
CN112291427A (en) * 2020-11-02 2021-01-29 迈普通信技术股份有限公司 Telephone processing method, telephone processing device, electronic equipment and storage medium
CN112751977A (en) * 2020-12-17 2021-05-04 青岛地铁集团有限公司运营分公司 Call processing method, device, system and storage medium
CN112888082A (en) * 2021-01-27 2021-06-01 上海华客信息科技有限公司 Voice call method, system, device and storage medium based on two-dimension code
CN113489852B (en) * 2021-07-06 2023-09-29 厦门亿联网络技术股份有限公司 Voice transmission call method, device, equipment and storage medium based on IP
CN113765939B (en) * 2021-10-21 2023-08-01 杭州网易智企科技有限公司 Calling method, device, equipment and storage medium

Citations (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6141328A (en) * 1997-09-29 2000-10-31 Qwest Communications International Inc. Method and system for two-way negotiated call hold
WO2007035222A1 (en) * 2005-09-20 2007-03-29 Cisco Technology, Inc.. Queuing an automatic call distribution call that has disconnected

Family Cites Families (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6819756B2 (en) * 2001-05-04 2004-11-16 Siemens Information And Communication Networks, Inc. Methods and apparatus for controlling call pullback by an automatic call distribution (acd) system from an interactive voice response (ivr) system and for allowing an acd caller to complete a critical transaction while connected to the ivr

Patent Citations (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6141328A (en) * 1997-09-29 2000-10-31 Qwest Communications International Inc. Method and system for two-way negotiated call hold
WO2007035222A1 (en) * 2005-09-20 2007-03-29 Cisco Technology, Inc.. Queuing an automatic call distribution call that has disconnected

Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN111601002B (en) * 2020-04-10 2021-07-30 北京捷通华声科技股份有限公司 Client number state matching method and device, electronic equipment and storage medium

Also Published As

Publication number Publication date
CN102917142B (en) 2015-11-25
CN102917142A (en) 2013-02-06
WO2013017947A2 (en) 2013-02-07

Similar Documents

Publication Publication Date Title
WO2013017947A3 (en) Method and apparatus of call to busy subscriber establishment
WO2007098155A3 (en) Method and network for providing service blending to a subscriber
MD526Z5 (en) Method for performing information telephone calls
RU2011149090A (en) DISPLAYING CONTACT INFORMATION OF AN INCOMING CALL
EP2611126A3 (en) Methods and apparatus for providing messaging using voicemail
MX2012003649A (en) Method and apparatus for providing an identifier for a caller id function in a telecommunication system.
MX2008005925A (en) Method, system and mobile service device for notifying missing-call.
EP1874016A4 (en) A method for realizing ring back tone in communication system
EG25485A (en) Method and apparatus for ringback tone personalization
TN2017000406A1 (en) Method of generation additional voice revenue for mobile carriers by processing of non-esttablished calls and short message.
JP2010263617A (en) Annoying telephone-call prediction and prevention
MX2010008181A (en) Method and apparatus for emergency services number alerting in an internet protocol network.
EP2557886A3 (en) Apparatus and method in a wireless device for reestablishing a call
WO2011124042A1 (en) Method and apparatus for implementing call hold in click to dial (ctd) call service
TN2011000561A1 (en) Method for performing ussd services in a telecommunications network
WO2011049369A3 (en) Provisioning of voice and other cs-domain services
EP2381665A3 (en) Systems and methods of voice call setup involving mobile devices
WO2011063387A3 (en) Transcription systems and methods
WO2010087966A3 (en) Mobile communication device for establishing automated call back
GB2477558A (en) A method of handling calls using text messaging to indicate that the callee is free to take the call
EP2613512A3 (en) Configuring a Network Gateway Service
WO2010036272A3 (en) Call response services in ims networks for businesses
CN102685341B (en) Voice over Internet protocol (VOIP) call method and system
WO2009055256A3 (en) Method for determining a priority of a call in a communications network
EP2899939B1 (en) End-of-call short message implementation method and apparatus based on ctd

Legal Events

Date Code Title Description
121 Ep: the epo has been informed by wipo that ep was designated in this application

Ref document number: 12783271

Country of ref document: EP

Kind code of ref document: A2

NENP Non-entry into the national phase

Ref country code: DE

122 Ep: pct application non-entry in european phase

Ref document number: 12783271

Country of ref document: EP

Kind code of ref document: A2