WO2013054109A3 - Music on-hold for ip-based phone systems - Google Patents

Music on-hold for ip-based phone systems Download PDF

Info

Publication number
WO2013054109A3
WO2013054109A3 PCT/GB2012/052512 GB2012052512W WO2013054109A3 WO 2013054109 A3 WO2013054109 A3 WO 2013054109A3 GB 2012052512 W GB2012052512 W GB 2012052512W WO 2013054109 A3 WO2013054109 A3 WO 2013054109A3
Authority
WO
WIPO (PCT)
Prior art keywords
media
hold
call
phone
authentication
Prior art date
Application number
PCT/GB2012/052512
Other languages
French (fr)
Other versions
WO2013054109A2 (en
Inventor
Furqan Alamgir
Ka Yiu YEUNG
Original Assignee
Furqan Alamgir
Yeung Ka Yiu
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Furqan Alamgir, Yeung Ka Yiu filed Critical Furqan Alamgir
Publication of WO2013054109A2 publication Critical patent/WO2013054109A2/en
Publication of WO2013054109A3 publication Critical patent/WO2013054109A3/en

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/428—Arrangements for placing incoming calls on hold
    • H04M3/4285—Notifying, informing or entertaining a held party while on hold, e.g. Music On Hold
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising
    • G06Q30/0241—Advertisements
    • G06Q30/0251—Targeted advertisements
    • G06Q30/0255—Targeted advertisements based on user history
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising
    • G06Q30/0241—Advertisements
    • G06Q30/0251—Targeted advertisements
    • G06Q30/0261—Targeted advertisements based on user location
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
    • H04L65/1066—Session management
    • H04L65/1083—In-session procedures
    • H04L65/1089—In-session procedures by adding media; by removing media
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/4872—Non-interactive information services
    • H04M3/4878—Advertisement messages
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/55—Aspects of automatic or semi-automatic exchanges related to network data storage and management
    • H04M2203/551—Call history
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/60—Aspects of automatic or semi-automatic exchanges related to security aspects in telephonic communication systems
    • H04M2203/6072—Authentication using challenger response
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42348—Location-based services which utilize the location information of a target
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/006—Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP), including next generation networks with a packet-switched transport layer

Abstract

A media extension system for use with an internet protocol (IP) phone system comprising a plurality of phones, each having a phone identifier and a communications interface for communicating over the internet. The system comprises an authentication server having at least a communications interface for communicating over the internet. The authentication server is configured to use the phone identifiers to authenticate calls between phones. A media server coupled to said authentication server receives call authentication data from the media server to authenticate an established call. The media server is configured to monitor the established call to detect when a call is put on hold and, responsive to the detection, to serve media stored on the media server to the phone put on hold. The media may contain targeted advertisements obtained through user profiling based on: call history (data analytics engine), geographical location and demographic data associated to the user put on hold (thanks to the authentication procedure), rather than to the device's line identity.
PCT/GB2012/052512 2011-10-10 2012-10-10 Internet protocol (ip)-based phone systems WO2013054109A2 (en)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
GB201117431A GB201117431D0 (en) 2011-10-10 2011-10-10 Internet protocol (IP)-based phone systems
GB1117431.5 2011-10-10

Publications (2)

Publication Number Publication Date
WO2013054109A2 WO2013054109A2 (en) 2013-04-18
WO2013054109A3 true WO2013054109A3 (en) 2013-06-13

Family

ID=45091777

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/GB2012/052512 WO2013054109A2 (en) 2011-10-10 2012-10-10 Internet protocol (ip)-based phone systems

Country Status (2)

Country Link
GB (1) GB201117431D0 (en)
WO (1) WO2013054109A2 (en)

Families Citing this family (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
DE102013010208B3 (en) 2013-06-20 2014-12-04 Sikom Software Gmbh Method and arrangement for the realization of multimodal waiting fields and search of current telephone calls for a user in a telecommunication network
US20150319223A1 (en) * 2014-05-02 2015-11-05 Microsoft Corporation Delivering Content
US9967813B1 (en) 2017-03-06 2018-05-08 Sorenson Ip Holdings, Llc Managing communication sessions with respect to multiple transport media
CN111464593B (en) * 2020-03-11 2022-11-08 云知声智能科技股份有限公司 System and method for external connection mode of soft telephone exchange platform and application service cluster

Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20030112927A1 (en) * 2001-12-17 2003-06-19 International Business Machines Corporation Controlling advertising output during hold periods
US20070004384A1 (en) * 2005-06-29 2007-01-04 Vinod Anupam Method and apparatus for providing personalized audio content delivery during telephony hold
US7209475B1 (en) * 2001-12-28 2007-04-24 Cisco Technology, Inc. System and method for providing on-hold content in a voice over internet protocol (VoIP) environment
WO2008143948A1 (en) * 2007-05-14 2008-11-27 Adfonic Inc. System and method for customer background targeted media advertising

Family Cites Families (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6819759B1 (en) 1999-07-01 2004-11-16 Sprint Communications Company, L.P. System and method for providing personalized and customized services for call center customers waiting in queue
GB2360418A (en) 1999-09-03 2001-09-19 Michael Adam Cherrington Telephone advertising system
US20020010626A1 (en) 2000-05-22 2002-01-24 Eyal Agmoni Internert advertising and information delivery system
US8737591B2 (en) 2005-10-28 2014-05-27 At&T Intellectual Property I, L.P. Method and apparatus of a voice-response directory assistance system having a targeted advertising engine

Patent Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20030112927A1 (en) * 2001-12-17 2003-06-19 International Business Machines Corporation Controlling advertising output during hold periods
US7209475B1 (en) * 2001-12-28 2007-04-24 Cisco Technology, Inc. System and method for providing on-hold content in a voice over internet protocol (VoIP) environment
US20070004384A1 (en) * 2005-06-29 2007-01-04 Vinod Anupam Method and apparatus for providing personalized audio content delivery during telephony hold
WO2008143948A1 (en) * 2007-05-14 2008-11-27 Adfonic Inc. System and method for customer background targeted media advertising

Also Published As

Publication number Publication date
GB201117431D0 (en) 2011-11-23
WO2013054109A2 (en) 2013-04-18

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