WO2017093981A1

WO2017093981A1 - Retail support system for consumers and vendors

Info

Publication number: WO2017093981A1
Application number: PCT/IB2016/057336
Authority: WO
Inventors: Uttam KUMAR; Abhishek NEGI
Original assignee: Kumar Uttam; Negi Abhishek
Priority date: 2015-12-04
Filing date: 2016-12-03
Publication date: 2017-06-08

Abstract

A system for assisting customer and vendors, wherein the system comprises of: a computer implemented product, stored in a consumer device, configured to enable a plurality of customers to view, manage and purchase a plurality of products from a plurality of vendors, a retail server configured to enhance decision making of the plurality of customer wherein the retail server comprises of: a customer information module for creating entries of a plurality of customer information for the plurality of customers, a vendor information module for creating entries of plurality of the vendor information for the plurality of vendors, a bargaining module configured to bargain, on behalf of the plurality of vendors, with at least one customer, wherein the consumer device is coupled in communication with the retail server via wireless communication.

Description

RETAIL SUPPORT SYSTEM FOR CONSUMERS AND VENDORS TECHNICAL FIELD

[0001 ]The present disclosure relates generally to a system for assisting consumers and vendors, and more specifically, to a system and method for enhancing decision making quality of the consumers.

BACKGROUND

[0002]Conventionally, retail service providers are inclined towards increase in revenue through customer engagement. Whereas, customers are inclined towards maximizing value of products.

[0003]Various methods have been adopted by retail business providers to increase their revenue. These methods include launching new offers with discounted rates and additional gift for customers. Conventionally, retail business providers communicate these offers to the customers through announcements via radio, Television and paper tags.

[0004]These conventional methods have not resulted in substantial increase in revenue or customer loyalty towards the retail business provider. The primary reason for the customers to not visiting retail stores include retail stores with little or no customer services, long queue for billing, lack of personalized offer and lack of bargaining power. Moreover, at the present time visiting a particular retail store results in wastage of time and money.

[0005] Moreover, the conventional techniques fail to dynamically change the price of products based on real time demand. An example of such situation is with respect to perishable goods which lead to wastage and loss in revenue. Moreover, these conventional techniques do not consider customer buying habits and customer inclination towards products. [0006] Further, global positioning systems do not provide exact location of a user. Generally, GPS systems provide a range of 500 meters for determining the location. Therefore, it becomes further difficult to transmit location specific offers to buyers.

[0007]Therefore, there is a need for a system for assisting customers and vendors.

SUMMARY

[0008]The present disclosure seeks to provide a system for assisting customers and vendors.

[0009] In one aspect, embodiments of the present disclosure provide a system for assisting customers and vendors. The system includes a computer implemented product, a retail server, a vendor server and plurality of e-ink display, wherein the computer implemented product is stored in a consumer device. Moreover, the vendor server is communicably coupled with the e-ink display and retail server via wireless or wired communication.

[0010]The computer implemented product is stored in a consumer device. It is configured to enable a plurality of customers to view, manage and purchase a plurality of products from a plurality of vendors. The consumer device is coupled in communication with the retail server.

[0011]The retail server is configured to enhance decision making of the plurality of customer. The retail server includes a customer information module, a vendor information module, a positioning module and a bargaining module

[0012]The customer information module is optionally for creating entries of a plurality of customer information for the plurality of customers. In an embodiment of the present disclosure, the customer information includes of customer name, customer identification information, a plurality of product name and their corresponding quantity and/or price.

[0013] Moreover, the vendor information module is configured to create entries of plurality of the vendor information for the plurality of vendors. In an embodiment of the present disclosure the vendor information includes vendor name, vendor identification information, vendor location, categories of product sold by the vendor, product information and product price

[0014] Further, the positioning module configured to transmit direction of at least of one the vendor to the consumer device. The positioning module is also optionally configured to receive location information of the consumer device.

[0015] Furthermore, bargaining module configured to bargain, on behalf of the plurality of vendors, with at least one customer. In an embodiment of the present disclosure the bargaining module bargains on behalf of the plurality of vendors to display on the computer implemented product a list of bargained offers. In a further embodiment, at least one customer can bargain with respect to a plurality of products and/or a single product. Moreover, the at least one customer iteratively bargains with the bargaining module to find the best offer.

[0016]The vendor server is configured to transmit the plurality of vendor information to the vendor information module. The vendor server is configured to dynamically change information displayed on the e-ink display. The e-ink display optionally displays product name, product information, price of product and product bar code. Optionally, the computer implemented product is configured to scan the product bar code displayed in the e-ink display to identify and store the product information and product price in the consumer device.

[0017] In an embodiment of the present disclosure, a product suggestion module is configured to suggest new products. The product suggestion module analyses the received location information of the consumer device and the vendor information to suggest at least one new product based on a time period spent by the consumer device in a location.

[0018] It will be appreciated that features of the present disclosure are susceptible to being combined in various combinations without departing from the scope of the present disclosure as defined by the appended claims BRIEF DESCRIPTION OF THE FIGURES

[0019]The summary above, as well as the following detailed description of illustrative embodiments, is better understood when read in conjunction with the appended drawings. For the purpose of illustrating the present disclosure, example constructions of the disclosure are shown in the drawings. However, the present disclosure is not limited to specific methods and instrumentalities disclosed herein. Moreover, those in the art will understand that the drawings are not to scale. Wherever possible, like elements have been indicated by identical numbers.

[0020] Embodiments of the present disclosure will now be described, by way of example only, with reference to the following diagrams wherein:

Fig. 1 is a schematic illustration of a system 100 for assisting customers and vendors, in accordance with an embodiment of the present disclosure;

Fig. 2 is a schematic illustration of functional and operational schema of navigation and location determination;

Fig. 3 is a schematic illustration of various components in an example implementation of a consumer device 300, in accordance with an embodiment of the present disclosure;

Fig 4 is schematic illustration of the steps of assisting the customer and vendors.

[0021 ] In the accompanying drawings, an underlined number is employed to represent an item over which the underlined number is positioned or an item to which the underlined number is adjacent. A non-underlined number relates to an item identified by a line linking the non-underlined number to the item. When a number is non-underlined and accompanied by an associated arrow, the non-underlined number is used to identify a general item at which the arrow is pointing.

DETAILED DESCRIPTION OF EMBODIMENTS

[0022]The following detailed description illustrates embodiments of the present disclosure and manners by which they can be implemented. Although the best mode of carrying out the present disclosure has been disclosed, those skilled in the art would recognize that other embodiments for carrying out or practicing the present disclosure are also possible.

[0023] In one aspect, the present disclosure provides a system for assisting customers and vendors. The system comprises of a computer implemented product stored in a consumer device and a retail server, wherein the consumer device is coupled in communication with the retail server.

[0024]The computer implemented product is configured to enable a customer to view, manage and purchase a plurality of product from a plurality of vendors. The computer implemented product may be implemented by means of a mobile application beneficially it could be available through Google Play store or Apple IOS stores. The plurality of customers can optionally create a list containing the plurality of product which they intend to purchase. Optionally, the list of product can be created by the customer or pre-saved from previous transactions. Optionally, the list of products can be shared by the customer with other family members or friends to add or remove products from the list. Moreover, the customer can select the products from a single vendor or from the plurality of vendors. Beneficially, the customer can make online payments through the computer implemented product. In an alternate embodiment of the present disclosure, the purchased products can be delivered to the customer's location.

[0025]The retail server is configured to enhance decision making of the customer. The retail server comprises of a customer information module, a vendor information module, and a bargaining module.

[0026]The customer information module of the retail server is configured to store plurality of entries related to the customer, wherein the plurality of entries includes buying habit of customers. In an embodiment, the pluralities of entries include transaction history, products bought, buying preferences and others. In another embodiment, the customer information includes of customer name, customer identification information, a plurality of product name and their corresponding quantity and/or price. Optionally, the customer information module includes MAC address, IMEI number, mobile device settings and other finger print information of the consumer device. The customer information module receivers the entries of the plurality of customer information from the consumer device.

[0027]The vendor information module of the retail server is configured to store plurality of entries related to the plurality of vendors. In an embodiment the plurality of entries includes location of the vendor, name of the vendor, type of vendor, vendor identification information, categories of product sold by the vendor, product information and product price. Optionally, the vendor information module receives the plurality of vendor information from the vendor server.

[0028]The bargaining module is configured to haggle and provide plurality of optimized bartered quotations for the customer based on the customer information module and the vendor information module. The retail server enhances the decision making of the customer by providing plurality of haggled quotations for the customer to choose among the haggled quotations in accordance to the customer's needs. In an example scenario, a customer has fixed periodical needs like vegetables or groceries, the retail server would based on his buying habits provide haggled quotations wherein optimised prices of all items from a single vendor or from different vendors may be presented to him. Moreover, the retail server would also present other auxilary items which the customer may need such as spices, other vegetables within the same price. The costomer may then according to his convenience chooses a bartered quote, thus allowing the customer to enhance his decision making. Optionally, the retail server may present products based on the customer's previous bargaining pattern.

[0029] Furthermore, bargaining module configured to bargain, on behalf of the plurality of vendors, with at least one customer. In an embodiment of the present disclosure the bargaining module bargains on behalf of the plurality of vendors to display on the computer implemented product a list of bargained offers. In a further embodiment, at least one customer can bargain with respect to a plurality of products and/or a single product. Moreover, the at least one customer iteratively bargains with the bargaining module to find the best offer. Optionally, the at least one customer may opt not to bargain. [0030] The system for assisting customers and vendors comprises of a vendor server and plurality of e-ink display system, wherein the plurality of e-ink display systems are located in the premises of at least one vendor. The vendor server is communicably coupled with the plurality of e-ink displays and the retail server. The vendor server is configured to transmit, via wireless communication, the information related to the at least one vendor to the vendor information module of the retail server.

[0031 ]The e-ink display is configured to receive information from the vendor server and display product names, product information, product price and product bar code. The vendor server is configured to dynamically change the information on the e-ink display. Generally, at least one e-ink display is positioned for one category of products, for example the at least one e-ink display would be positioned near the self which stores all the Rice products.

[0032]The consumer device coupled in communication with the retail server further comprises of a BLE unit, a navigation module and a quotation module. The BLE unit is configured to transmit BLE beacons. The navigation module is configured for receiving and displaying location of at least one e-ink display system within the premises of the at least one vendor. The navigation module operably receives the directions from the retail server. The quotation module is configured to display the optimized bartered quotation for the customer and receive customer preferences. The customer selects at least one haggled quotation among the plurality of optimized bartered quotations.

[0033] The system for assisting customers and vendors further includes a plurality of Bluetooth transceiver units and a location determination unit. The location determination unit is coupled in communication with the plurality of transceiver units. The plurality of Bluetooth transceiver units are positioned in pre-defined locations within the premises of the at least one vendor for receiving BLE beacons from the consumer device. Operably, the Bluetooth transceiver units comprises of a directional antenna and a processing unit. The directional antenna of the Bluetooth transceiver unit receives angle of arrival information of the BLE beacons from the consumer device. The processing unit of the Bluetooth transceiver units determines the received signal strength indication (RSSI) of the BLE beacons from the consumer device.

[0034]The retail server configured to enhance decision making of the customer comprises of a contextual messaging module. The contextual messaging suggests at least one new product for the customer based a time period spent by the consumer device in a location of the premises of the vendor. The contextual messaging module analyses the received relative location of the consumer device and vendor information module to suggest the at least one new product for the consumer. Optionally, the retail server is configured to store a map and dimension of the premises of the at least one vendor.

[0035]The vendor server is configured to transmit the plurality of vendor information to the vendor information module. The vendor server is configured to dynamically change information displayed on the e-ink display. The e-ink display optionally displays product name, product information, price of product and product bar code. Optionally, the computer implemented product is configured to scan the product bar code displayed in the e-ink display to identify and store the product information and product price in the consumer device. In an embodiment of the present disclosure, a vendor store may be a franchise of the vendor. The vendor may optionally have multiple vendor servers at its franchise locations and a master vendor server to communicate with the retail server.

[0036] In an embodiment of the present disclosure, a product suggestion module is configured to suggest new products. The product suggestion module analyses the received location information of the consumer device and the vendor information to suggest at least one new product based on a time period spent by the consumer device in a location. Optionally, the product suggestion module may analyze the customer information and the customer location information to suggest new products. Further, optionally the product suggestion module may remind the customer of a product if the customer does not navigate through a product location. Moreover, the product suggestion module may suggest alternate product if the customer does not select the product from its usual location. [0037]The retail server optionally includes a positioning module configured to transmit direction of at least one of the vendor to the consumer device. The positioning module transmits GPS enabled navigation path in order to reach the vendor location. The positioning module is also optionally configured to receive location information of the consumer device. Optionally, the positioning module is configured to receive the location information of the at least of the vendor from the vendor information. Beneficially, the positional module helps in navigation to reach the vendor destination. Optionally, transmitted direction of the at least one vendor by the positional module includes GPS enabled instructions. Further beneficially, the positional module helps in navigation of the customer when the customer is within a shopping mall.

[0038] Embodiments of the present disclosure substantially eliminate, or at least partially address, problems in the prior art, and assists the consumers and vendors.

[0039] Referring now to drawings, particularly by their reference numbers, Fig. 1 is a schematic illustration of a system 100 for assisting customers and vendors, in accordance with an embodiment of the present disclosure. The system 100 includes a consumer device 102, a retail server 104, a vendor server 116 and a cloud based storage unit 114. The consumer device 102, the cloud based storage unit 114 and the vendor server 116 are coupled in communication with the retail server 104 via a communication network. The cloud based storage unit 114 is operable to store data.

[0040]The communication network may, for example, be a collection of individual networks, interconnected with each other and functioning as a single large network. Such individual networks may be wired, wireless, or a combination thereof. Examples of such individual networks include, but are not limited to, Local Area Networks (LANs), Wide Area Networks (WANs), Metropolitan Area Networks (MANs), Wireless LANs (WLANs), Wireless WANs (WWANs), Wireless MANs (WMANs), the Internet, second generation (2G) telecommunication networks, third generation (3G) telecommunication networks, fourth generation (4G) telecommunication networks, and Worldwide Interoperability for Microwave Access (WiMAX) networks.

[0041 ]The consumer device 102 includes a computer implemented product 102a. The computer implemented product 102a stored in the customer device 102 is operable to enable a plurality of customers to view, manage and purchase a plurality of products from a plurality of vendors. In an embodiment of the present disclosure, the plurality of customers can view product information of the plurality of products from the computer implemented product 102a. The product information includes product name, product price, date of manufacturing and other information. Optionally, a customer can create a list of products which the customer will purchase. Moreover, the list of products can be shared with other members of a family to view and edit the product list. In an embodiment of the present disclosure, the customer can purchase products directly from the computer implemented product 102a.

[0042]The consumer device 102 includes but are not limited to, a mobile phone, a smart phone, a Mobile Internet Device (MID), a tablet computer, an Ultra-Mobile Personal Computer (UMPC), a phablet computer, a Personal Digital Assistant (PDA), a web pad, a Personal Computer (PC), a handheld PC, a laptop computer, a desktop computer and a large-sized touch screen with an embedded PC,

[0043]The retail server 104 is operable to include a customer information module 106, a vendor information module 108, a positioning module 110 and a bargaining module 112.

[0044]The customer information module 106 is operable to create entries of customer information for the plurality of customers. In an embodiment of the present disclosure the entries created by the customer information module 106 include customer name, customer email id, customer phone number, customer identification number, customer location and the product list created by the customer. The product list created by the customer optionally includes product name, quantity and price.

[0045]The vendor information module 108 is operable to create entries of vendor information for the plurality of vendors. In an embodiment of the present disclosure the entries created by the vendor information module 108 include vendor name, vendor contact information, vendor identification number, vendor location, product category and list of products sold by the vendor. In an embodiment of the present disclosure, the list of product includes product name, product category, product price, manufacturing date of products and other information. The vendor information optionally includes offers, discount price list and other gifts on products. [0046] The positioning module 110 is operable to transmit direction of at least of one vendor to the consumer device and receive location information of the consumer device. In an embodiment of the present disclosure, the customer device 102 receives location information of at least one vendor in a shopping mall from the positional module 110. The location information received the customer device 102 include the location of shopping mall and location of the vendor within the shopping mall. In an embodiment of the present disclosure, the location of the shopping mall is provided by GPS enabled technology. Moreover, the location of the vendor within the shopping mall is provided by Bluetooth enabled technology. The received location of the shopping mall will help the consumer to navigate and reach the desired shopping mall. Further, the location of the vendor within the shopping mall enables the consumer to reach the vendor with the shopping mall. The Bluetooth enabled transceivers are also located within the vendor shop. Optionally, the retail server 104 transmits push notifications based on the location of the customer, received by the positioning module 110, within the vendor shop to the consumer device 102. In an embodiment of the present disclosure the push notifications include offers, discounts and other gift.

[0047]The bargaining module configured to bargain, on behalf of the plurality of vendors, with at least one customer. In an embodiment of the present disclosure, the computer implemented product 102a includes user a bargaining button on the user interface for the customer to select whether they want to bargain or not. Optionally, clicking on the bargaining button would enable the retail server 104 to start the bargaining process. Optionally, the user has the option of bargaining for the entire list of products for a single product in the list of products.

[0048]The vendor server 116 is operable to store product information of the plurality of products sold by the vendor. In an embodiment of the present disclosure, the vendor server 116 stores product information product name, product category, product price, manufacturing date of products and other information. The vendor can manually input the product details or through scanning the bar code.

[0049] Fig. 1 is merely an example. A person skilled in the art will recognize many variations, alternatives, and modifications of embodiments of the present disclosure. [0050] Fig. 2 is a schematic illustration of functional and operational schema of navigation and location determination 200 of the consumer device 102 to a vendor store 202 and within the vendor store 202 in accordance with an embodiment of the present disclosure. The function and operational schema of navigation and location determination 200 includes a vendor store 202, the retail server 104 and the consumer device 102. The functional and operational schema of navigation and location determination 200 of the consumer device 102 is optionally operable to provide location of the vendor store 202. Moreover, it can provide navigation path to the consumer device of the vendor store 202 within a shopping mall.

[0051 ]The vendor store 202 includes a location determination unit 206, the vendor server 116, a plurality of e-ink display 204a, 204b, 204c, 204d, 204e, 204f, and 204g (hereinafter collectively referred to as 204), a plurality of transceiver units 210a, 210b, 210c and 21 Od (hereinafter collectively referred to as 210). The location determination unit 206 is coupled in communication with the retail server 104 and the plurality of transceiver units 210. Moreover, the plurality of e-ink display 204 is coupled in communication with the vendor server 116 via wired or wireless communication.

[0052]The vendor server 116 is configured to dynamically change the contents of the plurality of e-ink display systems 204. The e-ink display system 204 would enable the vendor to change product information frequently without wasting paper and time. The e-ink display system 204 display barcodes of products to help with consumer with the consumer device 102 to review the information. In an embodiment of the present disclosure the e-ink display system 204 is can also be located in malls to showcase different offers.

[0053]The location determination unit 206 includes Bluetooth and wireless enabled receiver and transmitter units. Moreover, the determination unit 206 is configured to determine relative location of a consumer device 102 within the vendor store 202. Moreover the location determination unit 206 is configured to transmit the location of the consumer device 102 to the retail server 104. The transmitted location information of the consumer device 102 is stored in the positioning module 110. The positioning module 110 correlates the location with the vendor information module to suggest new products. The location determination unit 206 further detects movement pattern of the consumer device 102 within the vendor store 202 to push specific notifications; including advertisements, custom offers, reminders and even to direct him to specific locations based on his need.

[0054]The retail server 104 includes the contextual messaging module 214. The contextual messaging 214 suggests at least one new product for the customer based a time period spent by the consumer device in a location of the premises of the vendor. The contextual messaging module 214 analyses the received relative location of the consumer device from the location determination unit 206 and vendor information module 108 to suggest the at least one new product for the consumer.

[0055] The bargaining module 112 is configured to haggle and provide plurality of optimized bartered quotations for the customer based on the customer information module 106 and the vendor information module 108.

[0056] Fig. 2 is merely an example. A person skilled in the art will recognize many variations, alternatives, and modifications of embodiments of the present disclosure.

[0057] In order to illustrate how the system 100 functions, let us consider a few examples.

Scenario 1

[0058]The customer has a shopping list on the mobile application which is shared among the family members (Could be share among n number of people who could be given number of rights by the admin like viewing, editing etc). Anyone in the family can add an item to the list. When the person finds time to visit a retail store, he goes to individual shelves and places the items in his shopping cart (physical trolley not the application). He may or may not want to bargain for the particular item. If he is interested in bargaining, he can either search for the product in the app or just scan the barcode present on the e-ink display(the app also tell you that how many items out of your list is present in a particular shop/mart in which you are shopping). Then in few rounds of iteration, the consumer may choose a particular offer for himself which is then saved on the cloud/mobile device. While roaming around the store, beacons would help him with reminders about particular items on his list that may be present nearby. If the app detects a particular pattern in his motion (like a tendency to move and stay around various snacks shelves) he is presented an offer. After the complete shopping is done he just has to go to the payment counter and present his unique code that will tell the store computer about the unique offers and prices that were offered to him and he would be charged accordingly.

[0059]Case 2 in the store: one can bargain individually every /overall item present in his/her list and directly pay for it through the app. And at the counter he just has to give a code generated by the app to the person present at the counter and simply take his already packed order. This will save a lot of time of buyer by eliminating unnecessary waiting in the queue

Scenario 2

[0060]The same person is very busy and wants to save as much time as possible but he is finding online prices to be somewhat expensive, he can just open the app and select a particular store form which he wants to buy items. Given that he is not in the mood to haggle, the application presents him with a discount on the overall bill which he may choose to pay using the mobile app and then pick up the items or get them delivered to him

Scenario 3

Miscellaneous

[0061 ]The person doesn't want technology to intrude or is not willing to use his smart phone, may just see the offers/prices present on the e-ink displays present around. Based on various factors like demand, supply, shelf life, etc. the vendors can choose to dynamically change the price of items periodically without any additional effort.

[0062] Fig. 3 is a schematic illustration of various components in an example implementation of a consumer device 300, in accordance with an embodiment of the present disclosure. The consumer device 300 includes, but is not limited to, a data memory 302, a processor 304, Input/ Output (I/O) devices 306, a network interface 308 and a system bus 310 that operatively couples various components including the data memory 302, the processor 304, the I/O devices 306 and the network interface 308. Moreover, the consumer device 300 optionally includes a data storage (not shown in Fig. 3) for storing files. [0063]The consumer device 300 comprises of a BLE unit 312, navigation module 314, and a quotation module 316. The BLE unit 312 is Bluetooth Low energy unit, it is configured to transmits BLE beacons. The navigation module 314 is configured to for displaying directions based on receiving navigation information from the retail server 104. The navigation module 314 displays location of the at least one e-ink display system 204 within the premises 202 of the at least one vendor. The quotation module 316 is configured to display the optimized bartered quotation for the customer and receive customer preferences, wherein the customer selects at least one haggled quotation among the plurality of optimized bartered quotations.

[0064]The consumer device 300 also includes a power source (not shown in Fig. 5) for supplying electrical power to the various components of the consumer device 300. The power source may, for example, include a rechargeable battery.

[0065]The data memory 302 optionally includes non-removable memory, removable memory, or a combination thereof. The non-removable memory, for example, includes Random-Access Memory (RAM), Read-Only Memory (ROM), flash memory, or a hard drive. The removable memory, for example, includes flash memory cards, memory sticks, or smart cards.

[0066]The data memory 302 stores the computer implemented product 102a, while the processor 304 is operable to execute the computer implemented product 102a. The computer implemented product 102a may be a native software application, a software application running on a browser, or a plug-in application provided by a website.

[0067] Executing the computer implemented product 102a on the processor 304 results in generation of a user interface on a display screen of the consumer device 300. The user interface is configured to facilitate user's interactions, for example, with the system 100.

[0068] Beneficially, the I/O devices 306 include the display screen for providing the user interface. The I/O devices 306 also include a speaker and/or a headphone for providing an audio output to the user. [0069]When executed on the processor 304, the computer implemented product 102a is configured to perform operations as described in conjunction with Figs. 1 , 2, 3, and 4. Accordingly, the computer implemented product 102a, when executed on the processor 304, is configured to perform one or more of:

(i) creating, displaying and managing list of products;

(ii) navigation path to the vendor destination;

(iii) navigation within an enclosed area;

(iv) scan bar code from e-ink screen;

(v) display bargained offers;

(vi) suggest new products;

(vii) make payments for products bought.

[0070] Moreover, the network interface 308 optionally allows the computer implemented product 102a to communicate with the retail server 104 via a communication network. The communication network may, for example, be a collection of individual networks, interconnected with each other and functioning as a single large network. Such individual networks may be wired, wireless, or a combination thereof. Examples of such individual networks include, but are not limited to, LANs, WANs, MANs, WLANs, WWANs, WMANs, 2G telecommunication networks, 3G telecommunication networks, 4G telecommunication networks, and WiMAX networks.

[0071 ]the computer implemented product 102a is optionally implemented by way of at least one of: a mobile phone, a smart telephone, an MID, a tablet computer, a UMPC, a phablet computer, a PDA, a web pad, a PC, a handheld PC, a laptop computer, a desktop computer and a large-sized touch screen with an embedded PC.

[0072] Fig. 3 is merely an example, which should not unduly limit the scope of the claims herein. It is to be understood that the specific designation for the computer implemented product 102a is provided as an example and is not to be construed as limiting the computer implemented product 102a to specific numbers, types, or arrangements of modules and/or components of the computer implemented product 102a. A person skilled in the art will recognize many variations, alternatives, and modifications of embodiments of the present disclosure.

[0073] Fig 4 is schematic illustration of the steps of assisting the customer and vendors.

At Step 404 a computer implemented product is stored in a consumer device to enable a customer to view, manage and purchase a plurality of products from a plurality of vendors.

At Step 406 plurality of entries related to the customer are stored, wherein the plurality of entries includes buying habit of the customer.

At Step 408 plurality of entries related to the plurality of vendors are stored.

At Step 410 optimized bartered quotation is provided to the customer after haggling and based on the customer information module and vendor information module.

[0074] Fig. 4 is merely an example, which should not unduly limit the scope of the claims herein.

[0075] Embodiments of the present disclosure can be used for various purposes, including, though not limited to, assisting consumers and vendors.

[0076] Modifications to embodiments of the present disclosure described in the foregoing are possible without departing from the scope of the present disclosure as defined by the accompanying claims. Expressions such as "including", "comprising", "incorporating", "consisting of", "have", "is" used to describe and claim the present disclosure are intended to be construed in a non-exclusive manner, namely allowing for items, components or elements not explicitly described also to be present. Reference to the singular is also to be construed to relate to the plural.

Claims

CLAIMS We Claim

1 . A system for assisting customer and vendors, wherein the system comprises of: a computer implemented product, stored in a consumer device, configured to enable a customer to view, manage and purchase a plurality of products from a plurality of vendors, wherein the consumer device is coupled in communication with a retail server; and the retail server configured to enhance decision making of the customer, wherein the retail server comprises of: a customer information module is configured for storing plurality of entries related to the customer, wherein the plurality of entries includes buying habit of the customer; a vendor information module is configured for storing plurality of entries related to the plurality of vendors; a bargaining module configured to haggle and provide plurality of optimized bartered quotations for the customer based on the customer information module and vendor information module.

2. A system as claimed in Claim 1 further comprises of a vendor server and plurality of e-ink display system located in the premises of at least one vendor, wherein the vendor server is communicably coupled with the plurality of e-ink displays and the retail server, wherein the vendor server transmits information related to the at least one vendor to the vendor information module of the retail server.

3. A system as claimed in Claim 2 wherein the vendor server is configured to dynamically change information displayed on the e-ink display, wherein the information displayed on e-ink display includes product name, product information, product price and product bar code.

4. A system as claimed in Claim 1 , wherein the consumer device further comprises of a BLE unit for transmitting BLE beacons; a navigation module for displaying directions based on receiving navigation information from the retail server, wherein the navigation module displays location of at least one e-ink display system within the premises of the at least one vendor; and a quotation module to display the optimized bartered quotation for the customer and receive customer preferences, wherein the customer selects at least one haggled quotation among the plurality of optimized bartered quotations.

5. A system as claimed in Claim 1 further comprises of a plurality of Bluetooth transceiver units positioned in pre-defined location within the premises of at least one vendor for receiving BLE beacons from the consumer device; and a location determination unit coupled in communication with the plurality of Bluetooth transceiver units and the retail server, configured to determine relative location of consumer device within the premises of the vendor and transmit the relative location to the retail server.

6. A system as claimed in Claim 5, wherein the plurality of Bluetooth transceiver unit comprises of a directional antenna and a processing unit, wherein the plurality of Bluetooth transceiver unit receives signal strength indication and angle of arrival information of BLE beacon from the consumer device through the processing unit and the directional antenna respectively.

7. A system as claimed in claim 1 , the retail server comprises of a contextual messaging module, wherein the contextual messaging module suggest at least one new product for the consumer based on a time period spent by the consumer device in a location of the premises of the vendor, wherein the contextual messaging module analyses the received relative location of the consumer device and vendor information module to suggest the at least one new product for the consumer.

8. A system as claimed in claim 1 , wherein the customer information module comprises of customer name, customer identification information, a plurality of product name and their corresponding quantity and/or price.

9. A system as claimed in claim 1 , wherein the vendor information module comprises of vendor name, vendor identification information, vendor location, categories of product sold by the vendor, product information, product price, products associated with at least one e-ink display .

10. A system as claimed in Claim 1 wherein the computer implemented product is configured to scan the product bar code to identify and store the product information and product price.

1 1 . A system as claimed in Claim 10, wherein the bargaining module bargains on behalf of the plurality of vendors to display on the computer implemented product a list of bargained offers wherein at least one customer can bargain with respect to a plurality of products and/or a single product.

12. A system as claimed in Claim 1 1 , wherein the at least one customer iteratively bargains with the bargaining module to find the best offer.

13. A method of assisting customer and vendors, comprising of: storing a computer implemented product to enable a customer to view, manage and purchase a plurality of products from a plurality of vendors; storing plurality of entries related to the customer, wherein the plurality of entries includes buying habit of the customer; storing plurality of entries related to the plurality of vendors; and haggling and providing plurality of optimized bartered quotations for the customer based on the customer information module and vendor information module.