Method and apparatus for determining and tracking the locations of agents using wireless units to process calls directed through an automatic call distribution system. Based on signals with different cells or based on independent navigation information, locations of wireless units can be monitored and...http://www.google.fr/patents/US6816733?utm_source=gb-gplus-shareBrevet US6816733 - Tracking agent call processing locations in connection with an automatic call distribution system
Tracking agent call processing locations in connection with an automatic ...
