A method and apparatus is provided for generating, collecting, and manipulating useful information for validating or defining SLAs of web servers on a network. Web servers comprising a web farm on the network are adapted for logging detailed runtime information regarding user transactions and performance...http://www.google.fr/patents/US7058704?utm_source=gb-gplus-shareBrevet US7058704 - Method and apparatus for implementing a service-level agreement
Method and apparatus for implementing a service-level agreement