A system and method for electronic communication management comprises a universal data model, a modeling engine, and an adaptive knowledge base. The modeling engine includes a natural language processor and a statistical modeler. A communication is translated from its native format into the universal...http://www.google.fr/patents/US7099855?utm_source=gb-gplus-shareBrevet US7099855 - System and method for electronic communication management
System and method for electronic communication management
