Customer support personnel can access via a vendor's portal an automated support vendor website to view the status of a fault incident that is being handled by the vendor's automated support system. In an illustrated embodiment, the customer can actually alter the status of the fault incident while it...http://www.google.fr/patents/US7373553?utm_source=gb-gplus-shareBrevet US7373553 - Computer support network with customer portal to monitor incident-handling status by vendor's computer service system
Computer support network with customer portal to monitor incident-handling ...
