A method of determining the complexity of a telephonic communication received by a contact center is provided. The method comprises the step of establishing a call rule based on one or more of a call duration threshold, a non-interaction threshold, a distress event threshold, a third party dialog threshold,...http://www.google.fr/patents/US20080260128?utm_source=gb-gplus-shareBrevet US20080260128 - Method and system determining the complexity of a telephonic commuincation received by a contact center
Method and system determining the complexity of a telephonic commuincation ...
Numéro de demande: 12/079,685 Numéro de publication: US 2008/0260128 A1 Date de dépôt: 28 mars 2008 Brevet délivré: US8023639 ( Date de délivrance 20 sept. 2011)
