New functions for a contact center system include: testing user's comprehension of informational messages with a quiz; capturing insight of superior users having a KPI score above a threshold by having those users submit information on why they perform so well; dynamically ordering solutions to issues...http://www.google.fr/patents/US7769622?utm_source=gb-gplus-shareBrevet US7769622 - System and method for capturing and publishing insight of contact center users whose performance is above a reference key performance indicator
System and method for capturing and publishing insight of contact center ...
