A service desk server receives trouble ticket information TC showing a fault status of a device, whereupon incident information X is generated (t0). Subsequently, the faulty service name is retrieved from fault information table based on the trouble ticket information TC. The service desk server then...http://www.google.fr/patents/US6907551?utm_source=gb-gplus-shareBrevet US6907551 - Fault notification method and related provider facility
Fault notification method and related provider facility
