A telephone service technician's portable computer has a trouble-shooting mechanism which analyzes craftsperson inputs, trouble ticket data, local and remote test data, and suggests a problem solving strategy. The system includes a trouble-shooting application engine, a knowledge database, and a shared,...http://www.google.fr/patents/US5533093?utm_source=gb-gplus-shareBrevet US5533093 - Automated trouble-shooting mechanism resident in craftsperson's portable test and communications device
Automated trouble-shooting mechanism resident in craftsperson's portable ...
