Guided self-help is facilitated through use of so-called "active content" pages that are selectively viewable by given "audiences" within a technical support chain automation system. Active content is Web-based content (e.g., content viewable by a Web browser) that has one or more diagnostic maps initiated...http://www.google.fr/patents/US6542898?utm_source=gb-gplus-shareBrevet US6542898 - Technical support chain automation with guided self-help capability using active content developed for specific audiences
Technical support chain automation with guided self-help capability using ...
