A service evaluator system and method for evaluating, based on DNIS numbers, incoming telephone calls routed through a telephonic switch, such as an automatic call distributor (ACD) 100 is provided. Supervisory personnel select one or more dialed number identification service (DNIS) numbers...http://www.google.fr/patents/US5815565?utm_source=gb-gplus-shareBrevet US5815565 - Service evaluation system and method for a telephonic switch
Service evaluation system and method for a telephonic switch
