Queue callback systems and methods handle scheduled callbacks to requesters in the absence of resources by providing a pre-established message soliciting the establishment of an alternate callback. Non-callback options can also be presented to the respective requester. Agents can also be organized in...http://www.google.fr/patents/US7813489?utm_source=gb-gplus-shareBrevet US7813489 - System and method for minimizing queue callback faults
System and method for minimizing queue callback faults
