A call center campaign system is disclosed that permits a campaign agent to participate in a campaign upon a review of the agent's skills set. In one embodiment the skills set is stored on an portable electronic ID tag and is coupled to an agent port. Caller ID information is stored for each specific...http://www.google.fr/patents/US20060104433?utm_source=gb-gplus-shareBrevet US20060104433 - Call center campaign system
