The exemplary embodiment is in an Automatic Call Distributor (ACD). Incoming calls to a system with no available agents can be placed in a queue, or in a departure from the prior art, can be terminated to voice mail. Voice mail messages are classified into different priority queues according to called...http://www.google.fr/patents/US5329583?utm_source=gb-gplus-shareBrevet US5329583 - Enhanced automatic call distribution system operation
Enhanced automatic call distribution system operation
