A user interface for an agent of a call center comprises a transaction menu that lists possible transactions that the agent can fulfill. Multiple transactions selected by the agent from the transaction menu are ordered into a first sequence of agent-selected transactions that are to be fulfilled in a...http://www.google.fr/patents/US7627109?utm_source=gb-gplus-shareBrevet US7627109 - Call center system for multiple transaction selections
Call center system for multiple transaction selections
