A system and method are disclosed for automating network performance to a customer support department that includes a passive listening device configured to monitor portions of a communication network. A performance database may be coupled to the passive listening device and configured to store network...http://www.google.fr/patents/US20060215833?utm_source=gb-gplus-shareBrevet US20060215833 - System and method for automating customer relations in a communications environment
System and method for automating customer relations in a communications ...
Numéro de demande: 11/086,794 Numéro de publication: US 2006/0215833 A1 Date de dépôt: 22 mars 2005 Brevet délivré: US8223954 ( Date de délivrance 17 juil. 2012)
