A system for using a troubleshooting engine to assemble an interactive multimedia repair guide for assisting a service technician in the repair of a defective product, and a mehof of using the same. The system includes a dynamic knowledge database for storing product history records relating to defects...http://www.google.fr/patents/US20050050096?utm_source=gb-gplus-shareBrevet US20050050096 - Troubleshooting engine and method for using same
Numéro de demande: 10/652,057 Numéro de publication: US 2005/0050096 A1 Date de dépôt: 29 août 2003 Brevet délivré: US7519604 ( Date de délivrance 14 avr. 2009)
