A method and apparatus for automatic quality evaluation of an activity related to an organization, such as an agent of an organization which interacts with a calling party, a product, a campaign or the like, based on any combination of one or more of the following: the interaction itself and particularly...http://www.google.fr/patents/US7577246?utm_source=gb-gplus-shareBrevet US7577246 - Method and system for automatic quality evaluation
Method and system for automatic quality evaluation
