An automated system and method for diagnosing and resolving computer-related problems from a product support center. The traditional roles of the product engineer and customer are largely supplanted by execution of specialized client/server software programs on the respective computers. These...http://www.google.fr/patents/US5678002?utm_source=gb-gplus-shareBrevet US5678002 - System and method for providing automated customer support
System and method for providing automated customer support
