A system and method for providing a call back option to a customer of a call center. According to one embodiment, the system includes a telecommunications switch and an automatic call distributor in communication with the telecommunications switch via first and second communications links. The system...http://www.google.fr/patents/US20060256957?utm_source=gb-gplus-shareBrevet US20060256957 - SYSTEM AND METHOD FOR PROVIDING A CALL BACK OPTION FOR CALLERS TO A CALL CENTER
SYSTEM AND METHOD FOR PROVIDING A CALL BACK OPTION FOR CALLERS TO A CALL CENTER
Numéro de demande: 11/459,841 Numéro de publication: US 2006/0256957 A1 Date de dépôt: 25 juil. 2006 Brevet délivré: US7953217 ( Date de délivrance 31 mai 2011)
