Resources of a contact center are allocated by electronically monitoring at least one operational parameter of the contact center and performing a comparison between the operational parameter and a threshold value for the operational parameter. An indication of an action to be taken to affect allocation...http://www.google.fr/patents/US6947988?utm_source=gb-gplus-shareBrevet US6947988 - Method and apparatus for allocating resources of a contact center
Method and apparatus for allocating resources of a contact center
