A system for using a troubleshooting engine to assemble an interactive multimedia repair guide for assisting a service technician in the repair of a defective product, and a mehof of using the same. The system includes a dynamic knowledge database for storing product history records relating to defects...http://www.google.fr/patents/US20030065967?utm_source=gb-gplus-shareBrevet US20030065967 - Troubleshooting engine and method for using same
