A multimedia telecommunication automatic call distribution center which allows access to the call center via a plurality of access means, including telephone and data networks to provide simultaneous voice, data, and video access, and ensures effective transparent spreading of agents over different geographical...http://www.google.fr/patents/US6046762?utm_source=gb-gplus-shareBrevet US6046762 - Multimedia telecommunication automatic call distribution system
Multimedia telecommunication automatic call distribution system
