A computer-implemented method for measuring a system includes providing an automated service climate measurement system (ASCMS) comprising an evaluation function, receiving customer input by the ASCMS, measuring a service climate variable of the customer input, determining a social-signal feature of...http://www.google.fr/patents/US8121890?utm_source=gb-gplus-shareBrevet US8121890 - Method and system for automated service climate measurement based on social signals
Method and system for automated service climate measurement based on social ...
