The present invention discloses a contact center system based upon open standards. The contact center system can include at least one agent node, a portal server, and an application server. An agent node can include a standard HTTP browser that communicates over a standard Internet Protocol network using...http://www.google.fr/patents/US7706521?utm_source=gb-gplus-shareBrevet US7706521 - Standards based agent desktop for use with an open contact center solution
Standards based agent desktop for use with an open contact center solution
