A method and system for managing customer service processes for individual customers and populations of customers. In a specific embodiment within the health care field, a clinician creates or updates a draft care plan for a patient using generic or locally-adapted template metadata and tailors the draft...http://www.google.fr/patents/US20060167735?utm_source=gb-gplus-shareBrevet US20060167735 - Method and system for customer service process management
Method and system for customer service process management
Numéro de demande: 11/390,683 Numéro de publication: US 2006/0167735 A1 Date de dépôt: 27 mars 2006 Brevet délivré: US7707057 ( Date de délivrance 27 avr. 2010)
