An internet telephony system (ITS) comprising a browser display having a hyperlink, communicating with a server, retrieving a user's preferences, and initiating a voice communication with the user, through a communications channel defined by the user preferences. An ITS comprising a client system having...http://www.google.fr/patents/US8045490?utm_source=gb-gplus-shareBrevet US8045490 - Voice over internet call center integration
