An Internet Protocol Network Telephony (IPNT) system has Internet-connected managing computers at plural call centers connected to local agent stations at each call center. The managing computers are adapted to receive IPNT calls from clients at internal routing points. A router coupled to each of the...http://www.google.fr/patents/US6175564?utm_source=gb-gplus-shareBrevet US6175564 - Apparatus and methods for managing multiple internet protocol capable call centers
Apparatus and methods for managing multiple internet protocol capable call ...
