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United States Patent
Royce et al.
US005748884A [ii] Patent Number:  Date of Patent:
 AUTONOTIFICATION SYSTEM FOR
NOTIFYING RECIPIENTS OF DETECTED
EVENTS IN A NETWORK ENVIRONMENT
 Inventors: Kevin M. Royce; Stanley D. Berry, both of Colorado Springs; Brian W. Erdmann, Monument; Jeffrey P. Scheetz. Colorado Springs; John D. Cole, Colorado Springs; Hayes J. Landry, Jr., Colorado Springs, all of Colo.
 Assignee: MCI Corporation, Washington, D.C.
 Appl. No.: 663,401
 Filed: Jim. 13,1996
 fat Cl.6 G06F 11/00
 U.S. Cl 395/185.1
 Field of Search 395/185.01. 185.1,
395/182.02, 182.13, 182.16, 733, 740, 741, 200.11, 184.01, 182.22, 200.44, 591
 References Cited
U.S. PATENT DOCUMENTS
Andrews etal 370/110.1
Cambray et al 379/216
Pacheco et al 364/514
Kinmra et al 395/200
Bloomfield et al 358/407
Szymanski et al 395/733
Primary Examiner—Robert W. Begusoliel, Jr.
Assistant Examiner—Joseph E. Palys
An autonotification system that automatically performs predetermined notification procedures based on specific messages detected from programs called traps. The present invention detects triggering events, such as job failures, abnormal ends (ABENDs), erroneous output, return codes, and successful completions. When a triggering event is detected, the system will reference data that specifies the notification service to perform. Such notification services may include the issuance of numeric pages, alpha-numeric pages, electronic mail. Problem Management Records (PMRs), and voice mail messages. The notification procedures include confirmations of receipt of notifications. The notification procedures also include automatic escalations, based on such confirmations, to notify additional personnel (default recipients) when no response or a negative response is received from the prior recipient of me notification.
37 Claims, 7 Drawing Sheets