An automated system and method for customer management deploys customer databases to profile customer service requests for distribution to appropriately assigned agent representatives. The representatives adopt particular roles according to customer care volume, inquiry type, time of day and other customer...http://www.google.fr/patents/US7373304?utm_source=gb-gplus-shareBrevet US7373304 - System and method for integrated customer management
System and method for integrated customer management
THE REQUEST TYPES ARE ORGANIZED INTO 4 MAJOR CATEGORIES: ENTERTAINMENT, FINANCIAL, FINDME, AND TRAVEL. EACH REQUEST CATEGORY IS DEFINED INTO SUB CATEGORIES AS ILLUSTRATED BELOW.