CONFIGURE PROACTIVE APPLICATION
FOR DESIRED FUNCTIONALITY
CONFIGURE PROACTIVITY ENABLEMENT
SERVER FOR QUEUEING, ROUTING
AND PRESENCE DETECTION
CONFIGURE PROACTIVE APPLICATION
TO COMMUNICATE WITH
PROACTIVITY ENABLEMENT SERVER
INSTALL PAT BROWSER
ON USER TERMINAL
REGISTER PAT BROWSER WITH PROACTIVITY ENABLEMENT SERVER
REGISTER GATEWAY AND PROACTIVITY ENABLEMENT SERVER IN PAT BROWSER