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PROVISIONING
ROUTINE

60

62

CONFIGURE PROACTIVE APPLICATION
FOR DESIRED FUNCTIONALITY

63

CONFIGURE PROACTIVITY ENABLEMENT
SERVER FOR QUEUEING, ROUTING
AND PRESENCE DETECTION

64

CONFIGURE PROACTIVE APPLICATION
TO COMMUNICATE WITH
PROACTIVITY ENABLEMENT SERVER

65

INSTALL PAT BROWSER
ON USER TERMINAL

66

REGISTER PAT BROWSER WITH PROACTIVITY ENABLEMENT SERVER

67

REGISTER GATEWAY AND PROACTIVITY ENABLEMENT SERVER IN PAT BROWSER

FIG. 6

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