ROCKETO Reviews

164  Excellent
TrustScore 4.5 out of 5

4.6

In the Pet Store category

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Reviews4.6

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Rated 5 out of 5 stars

Customer satisfaction, dog health

Am a long time customer after searching out a diet that would help my dog's epileptic fits. Since switching to Rocketo (long before it was available in UK retailers) my dog has not suffered a single fit. Weight is consistently good and health is A1. Also Rocketo is very convenient to store and prepare. Highly Recommend.

Date of experience: May 13, 2024


Rated 5 out of 5 stars

This food has been a game changer…

This food has been a game changer for my dog. Before rocketo he was on meds for his tummy and always had problems with soft and runny poo and diarrhoea. Struggled with different food for 8 years but since starting this food he’s been brilliant (touch wood). Off the meds and can’t remember the last time I woke up n stood on poop in my bedroom

Date of experience: May 13, 2024


Rated 5 out of 5 stars

Fantastic food

Fantastic food, a Frenchie with allergies to food and environment. This is the only food she can tolerate. Having no carbs makes things so much easier.

Date of experience: May 12, 2024


Rated 5 out of 5 stars

The BEST dog food !

In the early years, we always had challenges with our 5yr old Golden Retrievers digestive health. We chanced on Rocketo over 3 years ago, and ever since we have switched , he has had a perfect tummy and picking up after him has been easy. He’s not had an issue with his weight as well as we now need to feed him just once a day as per guidelines provided. He absolutely loves the food as well since it’s not dry or boring.
From our perspective, it’s easy to store and prepare , and we know he’s getting really healthy food with no nasties as it is dehydrated raw food. And no need for extra freezer space or the icky mess thats associated with frozen raw food.
Highly highly recommended!!

Date of experience: April 30, 2024


Rated 5 out of 5 stars

This is a top quality products that my…

This is a top quality products that my dog loves it has helped me balance my dogs diet, she has lost excess wieght and her digestion is greatly improved.
I can whole heartedly recommend both the product and the team behind it

Date of experience: May 02, 2024


Rated 5 out of 5 stars

Excellent.

Excellent. From the composition of the food, to the attentive customer service, both the product and services are 10/10. My dog absolutely loves the food and his poop has never been healthier. Its both helped with his fitness and his allergies. I highly recommend this product to all that cross path and have personally been told by friends after taking my advice that their doggo is in love.

Date of experience: April 30, 2024


Rated 5 out of 5 stars

ROCKETO is the VERY BEST food for all…

ROCKETO is the VERY BEST food for all my dogs, who devour it and are full of health and energy. Too many dogs lives are being shortened by diets that have no nutrients at all and are the most unhealthy junk food. Many dogs are ill with cancer and many other diseases as they are being fed wrongly. Change to ROCKET today try it out your dogs will love it and you will have many many years of joy with your beautiful animal best friends. ROCKET is delivered FASTand consistently.

Date of experience: April 26, 2024


Rated 5 out of 5 stars

We have found Rocketo to be an excellent dog food.

We have found Rocketo to be a wonderful dried raw food for our four Miniature Schnauzers. We first used it to try and clear up severe colitis in one of the dogs. This was effective after just a couple of weeks, and we have continued to use it for all four ever since. The level of customer service is excellent and the web site for online ordering is great. This high quality product is very cost effective and has worked out cheaper for us with 4 dogs than other high end kibble or wet food. We can only highly recommend Rocketo

Date of experience: April 24, 2024


Rated 1 out of 5 stars

Ordered weeks ago and still not…

Ordered weeks ago and still not arrived...

Date of experience: May 13, 2024

Reply from ROCKETO

Dear Su,

Thank you for posting a review and we’re sorry to hear that! As you can see on other reviews, we are known for taking ownership and caring deeply about our customers.

After checking your account, I can confirm that we could not locate any recent orders linked to your account. Last order was placed in January. There must be some confusion here.

We would like the opportunity to talk and investigate your feedback further. Could you please kindly send me an email with your order details to houston@gorocketo.com and I will take care of it as a priority. In the meantime, you have my personal commitment to find best possible solution for you.

Kindly,
Sandra


Rated 5 out of 5 stars

Excellent customer service

I couldn't recommend Rocketo more. My dog loves the food! So far we've tried the beef and insects recipes and they are both great quality. So easy to prepare, store or travel with. The customer service I've received from Sandra was excellent.

Date of experience: April 02, 2024


Rated 5 out of 5 stars

Finally a food that works for my dog!

This is the only food I’ve found that my terrier /chihuahua cross, with an incredibly sensitive tummy gets on with. He is on a fish only diet and I was struggling to get feeding amounts right and as a result he was losing weight. Since being on Rocketo Tuna is at his perfect weight and his coat is beautifully shiny. I find it easy to transport, store and prepare. And he finds it delicious! Recently there was a delay in my order and the staff were incredibly helpful and efficient in sorting it.
I also love that they continuously update their recipes to include more sustainable ingredients.
Great all round!

Date of experience: February 28, 2024


Rated 4 out of 5 stars

Helping tummy issues

Our dog has issues with acid reflux and a sensitive tummy so we tried her on the organic beef recipe and she took to it straight away. She's been on it for 4 weeks now and we've noticed a marked improvement with very little stomach gurgling and much less grass eating. She's not keen on the fish recipe but she really enjoys the beef one so we've now started a subscription and hopefully her gut health will continue to improve.

Date of experience: July 20, 2023

Reply from ROCKETO

Hi Anne, thanks so much for leaving a review and your honest feedback! We're so pleased to hear that your dog is loving the Beef flavour and that you've already seen an improvement. I understand our Customer Service team have been in touch to offer a replacement for the Fish product as we certainly don't want you to be out of pocket - hopefully you have a friend or local shelter who could benefit from the product. Thanks so much, Jake


Rated 5 out of 5 stars

Couldn’t be simpler

We recently tried the Rocketo dehydrated raw beef food for our three dogs. They’re raw fed but we were looking for a convenient alternative for when we’re away from home. The instructions were clear and the process of adding water then feeding couldn’t be simpler. The dogs all ate it with great enthusiasm, even our fussy rescue boy. They also love the air dried treat bites. We’d definitely recommend this brand

Date of experience: August 10, 2023


Rated 5 out of 5 stars

100% approval!

My dog, Charlie, absolutely loves Rocketo. The treats have been excellent in improving his recall as when we are on a walk he sprints when he hears me getting the packet out of my pocket. Also, the dental bites have been amazing at making Charlie’s breath smell so much better!

Date of experience: August 15, 2023


Rated 5 out of 5 stars

Murphys new favourite

Murphys usually very picky with his treats and has quite a sensitive stomach but we tried Rocketo and he couldn’t get enough!! I’ve never used anything so organic so was wary he wouldn’t take to them straight away but he was sniffing out for more each time. Will definitely be reccomending to all his poochie pals 🐶🐾

Date of experience: August 15, 2023


Rated 5 out of 5 stars

Archie loves it, very impressed!

We took the transition slow as we’ve had real issues in the past with upset stomachs and sickness when trying to find a food that Archie doesn’t eventually turn his nose up at.

After a couple of weeks he’s fully transitioned and absolutely loves it - much better poos, no farts and also much easier to go away on the weekend.

Date of experience: August 03, 2023

Reply from ROCKETO

We're so pleased to hear this! Thanks so much for taking the time to leave a review Amy, we really appreciate it!


Rated 2 out of 5 stars

Not for us :(

Our dog that will eat ANYTHING won’t touch this. We thought this would be a great alternative to his usual raw food when we go camping. He has a very sensitive stomach and gets colitis if he eats anything he shouldn’t so our options are limited. I’ve never seen him refuse any food but he only tolerated this for 24 hours, the bonus was that his stomach didn’t get upset. However now we’re off to buy some chicken and rice to cook on the camp fire.

Date of experience: September 01, 2021

Reply from ROCKETO

Hello Deborah,

Thank you for your review. I’m sorry to hear you had bad experience.

As you've probably been advised, it can take up to 6 weeks to transition your dog to the new food and also it is worth mentioning that changes takes time. Here's a link to our blog on that: https://gorocketo.com/how-to-transition-your-dog-onto-rocketo-from-other-foods-and-how-to-switch-between-recipes/

We would like the opportunity to talk and investigate your feedback further. Please get in touch with us on houston@gorocketo.com and I will try to find best possible solution for your issue.

Kindly,
Sandra


Rated 5 out of 5 stars

optimal doggy health assured

rosie, a three-year-old staffy rescue, loves this addition to her plant-based biscuits. she sits (impatiently) during the rehydration process & licks the bowl clean every time without fail. i feel content to know that she's getting a comprehensive & densely nutritious meal - & her vet says that she's in top form. thanks, rocketo.

Date of experience: October 26, 2021

Reply from ROCKETO

Dear Kat, thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! Glad to hear Rosie's condition has improved. We aim to make our furry customers happy and healthy! Sandra


Rated 5 out of 5 stars

Can’t believe the differences we’re already seeing!

I can’t believe the differences we’re seeing in our dog from just the first few days of switching his diet to Rocketo. His poos are so much easier to pick up and he has so much more energy already! We went for the organic beef recipe and it must smell amazing to him because as soon as I open the packet, he tries to jump up at the kitchen sides before I’ve even added the water! I would definitely recommend Rocketo to anyone with a fussy eater or a dog with a sensitive tummy because I’m blown away by the results we’re already seeing! 5 stars from me and my dog!

Date of experience: August 11, 2023