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Incident affecting AppSheet

Incident began at 2025-05-22 17:00 and ended at 2025-05-23 01:45 (times are in Coordinated Universal Time (UTC)).

Date Time Description
May 23, 2025 4:40 AM UTC

Mini Incident Report

We apologize for the inconvenience this service disruption/outage may have caused. We would like to provide some information about this incident below. Please note, this information is based on our best knowledge at the time of posting and is subject to change as our investigation continues. If you have experienced impact outside of what is listed below, please reach out to Google Cloud Support using https://cloud.google.com/support or to Google Workspace Support using help article https://support.google.com/a/answer/1047213.

(All Times US/Pacific)

Incident Start: 22 May, 2025 10:00

Incident End: 22 May, 2025 18:45

Duration: 8 hours, 45 minutes

Affected Services and Features:

AppSheet

Regions/Zones: Global

Description: AppSheet in Looker Studio experienced issues where applications and dashboards were not visible. Based on our analysis, this was caused by a recent change that AppSheet introduced to enhance its authentication for the Looker Studio connector. Once the impact was identified by our Engineering team, we promptly rolled back the change, restoring the connector's stability.

Customer Impact: Impacted customers may have experienced AppSheet apps not showing within Looker Studio, and dependent dashboards may have returned an exception: ‘Community Connector Error’.
May 23, 2025 2:15 AM UTC

Description

The issue with AppSheet has been resolved for all affected users as of Thursday, 2025-05-22 19:05 US/Pacific.

A recent change introduced by our engineering team caused the issue. To mitigate the impact, the change was rolled back, and the stability of the service has been confirmed.

We thank you for your patience while we worked on resolving the issue.
May 23, 2025 2:02 AM UTC

Summary

AppSheet application and Dashboards are not showing within Looker Studio.

Description

We are experiencing an issue with AppSheet beginning on Thursday, 2025-05-22 10:00 US/Pacific.

Our engineering team identified the cause was due to a recent change and are actively working on the rollback.

The mitigation is expected to complete by Thursday, 2025-05-22 19:45 US/Pacific.

We will provide more information by Thursday, 2025-05-22 20:15 US/Pacific.

Customer Symptoms

AppSheet apps will not show within Looker Studio and Dashboards will return Error.

Workaround

None at this moment