Mini Incident Report

We apologize for the inconvenience this service disruption/outage may have caused. We would like to provide some information about this incident below. Please note, this information is based on our best knowledge at the time of posting and is subject to change as our investigation continues. If you have experienced impact outside of what is listed below, please reach out to Google Workspace Support using help article https://support.google.com/a/answer/1047213.

(All Times US/Pacific)

Incident Start: 26 September 2026 02:02

Incident End: 26 September 2026 08:00

Duration: 5 hours, 58 minutes

Affected Services and Features: Admin Console

Description: Starting at 02:02 on Friday, 26 September 2025, multiple Google services in a specific zone began experiencing elevated latency and error rates. A power equipment failure at one of the datacenters in the zone resulted in power disruption for a subset of storage servers. To restore services, the underlying power issue was immediately addressed by transferring the affected servers to an alternate power equipment by 02:35.

A majority of the impacted services were recovered quickly upon resumption of power. Due to manual intervention required to restore a small subset of the storage servers, a few services continued to experience partial unavailability and were fully recovered by 08:00.

Google will complete a full Incident Report in the following days that will provide a full root cause.

Customer Impact: Workspace Admin Console users may have observed ‘502’ errors (Bad Gateway) or continuous loading.

Description :

The issue with Admin Console has been resolved for all affected users as of Friday, 2025-09-26 07:56 PT.

The issue was triggered by a backend storage service issue. We are investigating the full root cause, and we will publish an analysis of this incident once we have completed our internal investigation.

We thank you for your patience while we worked on resolving the issue.

Summary

Workspace Admin Console users might observe 502 errors (Bad Gateway) or continuous loading.

Description

We are experiencing an issue with Admin Console (Security Investigation Tool, Email Log Search, Admin Quarantine) and AdminSDK: Reports API beginning on Friday, 2025-09-26 02:13 PDT.

Our engineering team continues to investigate the issue.

We will provide an update by Friday, 2025-09-26 09:00 PDT with current details.

We apologize to all who are affected by the disruption.

Customer Symptoms

Workspace Admin Console users might observe 502 errors (Bad Gateway) or continuous loading.

Workaround

None at this time.

Summary

Workspace Admin Console users might observe 502 errors (Bad Gateway) or continuous loading.

Description

We are experiencing an issue with Admin Console (Security Investigation Tool, Email Log Search, Admin Quarantine) and AdminSDK: Reports API beginning on Friday, 2025-09-26 02:13 PDT.

Our engineering team continues to investigate the issue.

We will provide an update by Friday, 2025-09-26 08:00 PDT with current details.

We apologize to all who are affected by the disruption.

Customer Symptoms

Workspace Admin Console users might observe 502 errors (Bad Gateway) or continuous loading.

Workaround

None at this time.

Summary

Workspace Admin Console users might observe 502 errors (Bad Gateway) or continuous loading.

Description

We are experiencing an issue with Admin Console (Security Investigation Tool, Email Log Search, Admin Quarantine) and AdminSDK: Reports API beginning on Friday, 2025-09-26 02:13 PDT.

Our engineering team continues to investigate the issue.

We will provide an update by Friday, 2025-09-26 07:00 PDT with current details.

We apologize to all who are affected by the disruption.

Customer Symptoms

Workspace Admin Console users might observe 502 errors (Bad Gateway) or continuous loading.

Workaround

None at this time.

Summary

Workspace Admin Console users might observe 502 errors (Bad Gateway) or continuous loading.

Description

We are experiencing an issue with Admin Console (Security Investigation Tool, Email Log Search, Admin Quarantine) and AdminSDK: Reports API beginning on Friday, 2025-09-26 02:13 PDT.

Our engineering team continues to investigate the issue.

We will provide an update by Friday, 2025-09-26 06:30 PDT with current details.

We apologize to all who are affected by the disruption.

Customer Symptoms

Workspace Admin Console users might observe 502 errors (Bad Gateway) or continuous loading.

Workaround

None at this time.

Summary

Workspace Admin Console users might observe 502 errors (Bad Gateway) or continuous loading.

Description

We are experiencing an issue with Admin Console (Security Investigation Tool, Email Log Search, Admin Quarantine) and AdminSDK: Reports API beginning on Friday, 2025-09-26 02:13 PDT.

Our engineering team continues to investigate the issue.

We will provide an update by Friday, 2025-09-26 06:00 PDT with current details.

We apologize to all who are affected by the disruption.

Customer Symptoms

Workspace Admin Console users might observe 502 errors (Bad Gateway) or continuous loading.

Workaround

None at this time.

Summary

Workspace Admin Console users might observe 502 errors (Bad Gateway) or continuous loading.

Description

We are experiencing an issue with Admin Console (Security Investigation Tool, Email Log Search, Admin Quarantine) and AdminSDK: Reports API beginning on Friday, 2025-09-26 02:13 PDT.

Our engineering team continues to investigate the issue.

We will provide an update by Friday, 2025-09-26 05:30 PDT with current details.

We apologize to all who are affected by the disruption.

Customer Symptoms

Workspace Admin Console users might observe 502 errors (Bad Gateway) or continuous loading.

Workaround

None at this time.